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Some companies deliver added value with their customer service. They are in the customer service fast lane. What lane are you in?

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Some important principles for achieving customer service excellence..

By changing a few words, you can turn a bad customer experience into a great one...

When things do go wrong it’s how you recover and delight the customer that truly sets you apart from other companies..

Put yourself in your customer’s shoes on a regular basis and learn about you and your company from their perspective..

It's not hard to give great customer service. You simply have to be aware and make it a priority. Follow these 10 tips to stellar customer service..

By using surveys with both quantitative and qualitative responses you will get a complete picture as to the true state of the customer experience..

Here are 7 ways to keep your customers happy and turn them into your best advocates..

It takes excellent customer service and more for a small company to compete in today’s world of big box stores..

In the increasingly digitized consumer and business world, personal communications count for a lot..

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