Welcome to Customer Service Manager.com. CSM is an online community for customer service professionals - bringing you news, reviews and articles our aim is help improve customer service worldwide!

EDITOR'S PICKS

The Present and Future of Customer Engagement
by Nik Nesbitt
Customer engagement and social networks are the future of great customer careComplete customer management and the power of social networking..
The Difference Between Hearing and Listening to Customers
by Fernando Krasovitzky
Do you know the difference between listening to and hearing your customers? Make your client communication more effective with these key points..
Ten Tips for Effective Customer Service Training
by Linda Pophal
Important tips for customer service trainingImportant points to consider when training customer service employees..
Why Do Companies Give Bad Customer Service?
by Brian Culley
So many companies provide poor service - the question is why?Why isn't every company in the world giving good customer service? Could they? Would they?
Another Customer Service Opportunity Missed
by Lydia Ramsey
Airline upgrade with a smile?Lydia Ramsey reports on a missed opportunity to delight her..
Create Your Ideal Client Profile
by Electra Ford
Client profiles for relationship managementLearn how you can develop more meaningful  relationships by creating your ideal client profile...
10 Tips For Impeccable Customer Service
by Bill Hogg
Top 10 tips for serviceBill Hogg presents his top ten tips for providing outstanding customer service..
Effective Complaint Management
by Fernando Krasovitzky
Manage complaints effectivelyRemember the last time you had a problem  and made a complaint. Were you delighted with the outcome?

LATEST NEWS

Survey Reveals How to Motivate Customer Service Staff
Bank Issue Apology for Customer Service Failings
Limo Company Drives up Customer Ratings
Software Will Enhance Cross Channel Customer Experience
Lloyds Bank Receives Thousands of Customer Complaints
Vision Care Recognized for World-Class Customer Service
Software Optimizes Home Delivery Services
Chevrolet Rated Highest for Customer Satisfaction
Address Book 4.0 CRM Now Available in Streetsmart
University Turns to Self Service to Deal with Enquiries
Banks Missing out on Tweeting Customers
Social Network Scores Low on Satisfaction Index
Email Customer Service Still Fails to Deliver
Illuminetic and crm-now Announce Cloud-Based CRM

News Archive

IN THE FORUM

Service Level agreements
Training product for CSR
CS Statistics for eCommerce company
NTR Global Ultimate Software
TigerPaw Plus and Project Management
I am heading Contact Experience
Quality vs Quantity in Customer Service
CSM software

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