Welcome to Customer Service Manager.com - The online community for customer service professionals. Bringing you news, reviews and articles our aim is help improve customer service worldwide!
EDITOR'S PICKS
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How to Create a Customer Service Manifesto by Bill Quiseng  Your
manifesto is a declaration of your company's
customer service principles and intentions.. |
Top Ten Customer Service Strategies by Shep Hyken  Heading
in the right direction is essential in these
turbulent times. Shep shares his strategies for
success.. |
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Doing the Right Thing for Your Customers by Ron Rosenberg  If
you're doing the right thing for the customer, it's
better to get forgiveness than permission.. |
How to Provide Internal Customer Service Excellence by John Tschohl  Always
remember that co-workers are customers
too. Learn all about internal customer service.. |
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Three Steps to Winning in Customer Service by Bill Hogg  Here
are some simple rules that apply to internal and
external customers.. |
Why You Should Measure the Impact of Customer
Service by Himsworth  Measuring
customer service performance from a customer's point
of view is vital.. |
RECENT ARTICLES
Customer
Care and Beyond!
The person in the driver's seat is your real
customer - and they want some customer care..
Action
Ideas To Deal With Difficult Customers
Five action ideas that deal with the customers' human needs..
8
Tips for Fantastic First Impressions
Some tips on how to make a great first
impression with your customers..
101
Inspirational Customer Service Quotes
Looking for a little inspiration? Look no further..
LATEST NEWS
Customers Flood to Social Networks to Speak to Brands
A third of people have already interacted via social media
Nuance Research Questions Demand for Live Agents
Survey reveals consumer preference for self-service
TMT A-Listed for Excellent Customer Satisfaction
Real Estate company recognized for excellence
Servion Increase Sales of Call Center Applications
Customer interaction management in demand
Jacada and Datapoint Deliver Service Solutions
Customer experience capabilities extended
Co-op Chooses Sunrise Software to Boost Service
Customers enjoy faster response times
Intact Recognized by Cisco as Contact Center Partner
ICT service provider gains enterprise ATP status
Genesys SIP Server Extends Customer Service
Customer service agents empowered by software
Zendesk Analytics Gets to Know Silent Customers
New analytics function provides client awareness
Dudley Council Scores High on Customer Service
Socitm recognizes council with help from Axios assyst
Telappliant Champions VoIPOffice Telephone System
Successful online rollout at Let’s Get Digital
Enghouse Interactive Customer Interaction Index Results
State of customer interactions in U.S. business revealed
Free Customer Service Highlighted in New Guide
William T. Pearsall shares service techniques
CustVox CEM
Partner With WeBank
Deal will strengthen Voice of the Customer
IN THE FORUM
What are your team responsibilities?
Common interview questions
Strategies to reduce attrition in call centers
Customer resolution and customer contact effort
Love being here
Order processing control
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HOT TOPICS
Customer Service
Customer Service Skills
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