Welcome to Customer Service Manager.com. CSM is an online community for customer service professionals - bringing you news, reviews and articles our aim is help improve customer service worldwide!

EDITOR'S PICKS

Ten Tips for Effective Customer Service Training
by Linda Pophal
Important tips for customer service trainingImportant points to consider when training customer service employees..
Why Do Companies Give Bad Customer Service?
by Brian Culley
So many companies provide poor service - the question is why?Why isn't every company in the world giving good customer service? Could they? Would they?
The Expanding Universe of Customer Service
by Andrea Kalli
Customers are using social media - are you?How we care for customers is changing. Welcome to the world of social media...
Do Deliveries Negatively Impact Your Business?
by Brian Culley
A bad delivery experience can make your customer unhappyBrian Culley looks at the impact deliveries have on your ability to provide excellent customer care..
Another Customer Service Opportunity Missed
by Lydia Ramsey
Airline upgrade with a smile?Lydia Ramsey reports on a missed opportunity to delight her..
Create Your Ideal Client Profile
by Electra Ford
Client profiles for relationship managementLearn how you can develop more meaningful  relationships by creating your ideal client profile...
10 Tips For Impeccable Customer Service
by Bill Hogg
Top 10 tips for serviceBill Hogg presents his top ten tips for providing outstanding customer service..
Effective Complaint Management
by Fernando Krasovitzky
Manage complaints effectivelyRemember the last time you had a problem  and made a complaint. Were you delighted with the outcome?

LATEST NEWS

American Airlines Enhance Customer Experience
Virtual Hold Technology Improves Customer Service
Alteva Named Customer Service Department of the Year
Analytics Helps Contact Centers Measure Performance
Banks Ranked in Customer Satisfaction Survey
StoneEagle Uses Soffront CRM to Improve Customer Support
Millennials are Needed to Provide Customer Service
Mobile Device Management Cuts Call Time
TeamSupport Adds Live Chat to Customer Support Toolkit
Sabio set to Enhance Customer Experience
Latest Survey Results on Customer Satisfaction
Police Force Committed to Customer Service
Vertical Solutions Launch CRM Contact Center Solution
Rok Aims for Exceptional Communications with Customers

News Archive

IN THE FORUM

Difference between Service Quality and Total Quality
Call Monitoring
Agent attrition
Quality vs Quantity in Customer Service
What do is more important in an agent, attitude or intellect?
Setting up Service Quality Department in Banks
CSM software
Customer Services Manager interview

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