Welcome to the Customer Service Manager - the online community for customer service managers and professionals. Bringing you news, reviews and articles our aim is help improve customer service worldwide!
In this special feature we take a look at 5 ways to help you become a great Customer Service Manager..
Is Customer Service the New Marketing?
The line between customer service and marketing is becoming blurred..
Top 10 CRM Tips
Here are 10 tips to help you plan and achieve a successful CRM implementation..
Ten Ways to Deliver Amazing Customer Service
Some ideas, strategies and tactics to help you deliver amazing customer service..
Do You Know Who Your Customers Are?
Do you know who your customer are and what they think about your service? If not, you have some work to do..
Looking for a little inspiration? Look no further! Omar Zaibak brings you 101 of his favorite customer service quotes. .
When was the last time you had to deal with a difficult customer? It was probably an external customer or even your boss!
Providing customer service training for your staff is an important part of your organization's quest to deliver outstanding service..
The results of a brainstorming session where the attendees came up with 65 customer service best practices...
In today's high-tech world, the one communication tool that remains a constant is the telephone..
The low costs and high returns of fresh customer service are worth considering..
Here are ten simple improvements that you can get started on today..
IN THE FORUM