Welcome to Customer Service Manager.com. CSM is an online community for customer service professionals - bringing you news, reviews and articles our aim is help improve customer service worldwide!
EDITOR'S PICKS
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The Present and Future of Customer Engagement by Nik Nesbitt  Complete
customer management and the power of social networking.. |
The Difference Between Hearing and Listening to
Customers by Fernando Krasovitzky  Make
your client communication more effective
with these key points.. |
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Ten Tips for Effective Customer Service Training by Linda Pophal  Important points to consider when
training customer service employees.. |
Why Do Companies Give Bad Customer Service? by Brian Culley  Why
isn't every company in the world giving good
customer service? Could they? Would they? |
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Another Customer Service Opportunity Missed by Lydia Ramsey  Lydia
Ramsey reports on a missed opportunity to delight
her.. |
Create Your Ideal Client Profile by Electra Ford  Learn
how you can develop more meaningful
relationships by creating your ideal client
profile... |
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10 Tips For Impeccable Customer Service by Bill Hogg  Bill
Hogg presents his top ten tips for providing
outstanding customer service.. |
Effective Complaint Management by Fernando Krasovitzky  Remember
the last time you had a problem and made a
complaint. Were you delighted with the outcome? |
LATEST NEWS
Survey Reveals How to Motivate Customer Service Staff
Bank Issue Apology for Customer Service Failings
Limo
Company Drives up Customer Ratings
Software Will Enhance Cross Channel Customer Experience
Lloyds Bank Receives Thousands of Customer Complaints
Vision Care Recognized for World-Class Customer Service
Software
Optimizes Home Delivery Services
Chevrolet Rated Highest for Customer Satisfaction
Address Book 4.0 CRM Now Available in Streetsmart
University Turns to Self Service to Deal with Enquiries
Banks
Missing out on Tweeting Customers
Social Network Scores Low on Satisfaction Index
Email Customer Service Still Fails to Deliver
Illuminetic and crm-now Announce Cloud-Based CRM
IN THE FORUM
Service Level agreements
Training product for CSR
CS Statistics for eCommerce company
NTR Global Ultimate Software
TigerPaw Plus and Project Management
I am heading Contact Experience
Quality vs Quantity in Customer Service
CSM software
