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by Ian Miller

Latest Articles

Using Virtual Assistants to Provide Great Customer Service in Your Medical Practice
How to Provide Exceptional Automotive Customer Service
Building a Connected Customer Experience at Every Stage of the Customer Journey
The 5 Pillars of Customer Service
How Can Your Business Keep Customers Smiling? Master These Strategies!

Customer Service News

Leeds Building Society Partners with Sabio to Improve Contact Centre Operations
ESP Group Achieves Transformative CX Improvements With Sabio Group
Latest OCCS Report Highlights Commitment to Excellence in Optical Complaint Resolution
Humach Launches mAI Pilot a Real-Time Conversational Intelligence Platform to Improve Call Center CX
Rocketlane Raises $24M in Series B to Create a Post-sales CRM for Professional Services Teams

Knowledge Base

Essential Tips for Enhancing Your Online Learning Experience
My Experience with InsFollowPro: Transforming My Instagram with More Followers, Likes, and Views
From a Customer Standpoint How Should You Interact With a Live Casino Dealer Online?
What Can US Online Casinos Learn About Customer Service from European Casinos?
Five Ways on How Marketing on WhatsApp Works

Manager’s Toolbox

What Are the 10 Principles of Urwick?
What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Dealing with Customer Complaints – B.L.A.S.T.
23 Essential Customer Service Skills
Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
101 Inspirational Customer Service Quotes
Customer Service Facts

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