Call Zebra Reinforces Passion for Customer Service
United Kingdom - Accident management company joins Institute of Customer Service
Call Zebra has become the first accident management
company in the UK to join the Institute of Customer Service.
The move reinforces Call Zebra’s passion and commitment for
delivering a first class, customer-focused service.
The Institute of Customer Service is the independent
professional body for customer service, with over 350
organisational members from the private, public and third
sectors and some 7,000 individual members.
Darren Gilling, managing director of Call Zebra, said:
“We are
proud to be the first accident management company to join the
Institute of Customer Service. The whole ethos of Call Zebra is
to provide a transparent, high quality service to help motorists
get back on the road quickly and easily after an accident and
this latest step is yet another example of our commitment to
customer service. I think it is fair to say the accident
management industry is not renowned for its attention to
customer service but here at Call Zebra we are working hard to
change this perception. We look forward to working closely with
the Institute of Customer Service to further enhance our
customer service and delivery methods.”
Jo Causon, chief executive of the Institute of Customer Service,
said:
“We welcome Call Zebra as members of the Institute
of Customer Service and look forward to working in partnership
with them on their customer service journey. By joining the
Institute Call Zebra recognises that customer service is the
only sustainable differentiator in the market today and can add
significantly to an organisation’s bottom line through greater
customer satisfaction and return business, and through greater
employee satisfaction and profitability.”
Call Zebra takes a naturally different approach to accident
management, taking control of the vehicle recovery, repairs, car
hire and legal requirements, ensuring motorists get back on the
road quickly and safely.
Info:
www.callzebra.co.uk /
www.instituteofcustomerservice.com
