5th Annual Customer Feedback Week
September 22-25, 2008, Westin Peachtree Plaza, Atlanta, GA, USA

Customer Feedback is the starting point for corporate and marketing strategy. By leveraging the Voice of the Customer, you improve customer experience, increase retention and create customer advocates - all promoting your company's long-term business success and profit.

In response to our customer feedback, IQPC is bringing this program back completely revitalized, with a fresh set of content-rich case studies, best practices from an impressive faculty of brand new speakers, and an exciting site tour at the Home Depot. The event features best practices for disseminating and acting on customer data from industry leaders, and focuses on the strategy - rather than just the tactical - behind leveraging customer feedback..

Learn more and register at www.iqpc.com/us/customerfeedback

 

The ICS Annual Conference
21-22 October, 2008 - Radisson Edwardian Hotel, Heathrow, London, UK

Once again the Institute of Customer Service brings together a conference programme designed to look to the future of customer service, provoking new ideas and anticipating how customer service professionals need to adapt to stay ahead.

A conference is nothing without its speakers and this year's line-up is made up of some of the best in the business. The unparalleled 20+ speaker panel includes key figures from first direct, The Cabinet Office, Sainsbury's, O2, University College London and EDF Energy.

With the combination of outstanding presentations, a choice of breakout sessions, a showcase exhibition and gala dinner, the ICS Annual Conference and Exhibition is established as the must-attend event for customer service professionals to learn new techniques and ideas to take back to work.


Click here to download the conference programme or view the agenda online.