Customer Service Events 2010

Call Centre & Customer Management Expo
21-22 September 2010-07-15 NEC Birmingham. United Kingdom

Call Centre & Customer Management Expo is Europe's no.1 exhibition and conference for customer contact and customer management solutions. It
brings together leading suppliers and visitors under one roof, offering a blend of integrated customer solutions, cutting-edge education
offerings and unique networking opportunities.

Co-locating once again with the Call Centre Focus Conference, this year's event is all about showcasing excellence and achieving
unparalleled results. Be it through superior customer service; a highly motivated and passionate workforce, sophisticated systems or seamless
processes, no matter what your business objectives Call Centre & Customer Management Expo is the only event that brings all the latest
tools and strategies that a company needs.

Offering a blend of integrated customer products and services, cutting-edge education programmes and unique networking opportunities,
register now and discover an array of solutions to enhance your success.

For more information and to register please visit:
www.callcentre-expo.com.
 

European Call Centre Awards

The European Call Centre Awards has been recognising and rewarding the best and most successful organisations in the contact centre industry
for the past 14 years. The Awards are run in association with the market leading contact centre monthly magazine, Call Centre Focus and is the
sister event to Europe's number one exhibition for call centre and contact centre professionals, Call Centre & Customer Management Expo,
which runs at the NEC on the two days surrounding the Awards night.

Now in its 15th year, the ECCA has become a firmly established annual event, rewarding the individuals and companies that have made a real
impact on the industry over the previous 12 months.

20 Awards will be distributed on the night, recognising the quality performances of key individuals as well as the high levels of customer
service, productivity and efficiency of the leading companies.

For more information please visit: http://www.callcentre.co.uk/europeancallcentreawards

Customer World
October 25-27, 2010, Walt Disney World Swan & Dolphin Resort, Orlando, FL, USA

IIR presents CUSTOMER WORLD, the co-location of three unique customer-centric events under one roof. Where the Voice of Your Industry comes together to champion and celebrate CUSTOMERS 1ST.

1. NACCM: The North American Conference on Customer Management is an industry favorite. This flagship event attracts top customer-centric leaders in North America to share new and best practices for strengthening customer relationships. Content areas include customer-centric social media strategies, loyalty, customer experience, innovation, culture, engagement, leadership and more.

2. Linkage Strategies is the ONLY conference that measures the impact of customer strategy investments on the business' bottom line. So much feedback is gathered from customers, yet due to lack of integration, it remains unused. So much money is spent on the customer experience, yet few companies can actually measure each element and "link" customer
initiatives such as satisfaction and loyalty to financial gains. This conference takes that crucial step forward and shows attendees how to manage, measure, link and act on customer data.

3. Customer UNinterrupted focuses on the operational side of customer management featuring next-generation strategies for owning the customer experience across all channels. It dives deep into identifying the balance between cost containment and greater customer connectivity across all customer touchpoints. Conversations build on ideas for customer experience systems integration, self-service technologies, contact center efficiencies and leadership strategies for making it happen. You'll learn how to stay connected to your customers in the most proficient and relevant way.

CUSTOMER WORLD is YOUR one stop-shop for everything customer, under one roof - Booking information.