Customer Service Essentials for Franchise Owners: A Guide to Success thumbnail

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust..

How To Write A Project Management Plan That Boosts Customer Satisfaction thumbnail

Whether you’re seeking a free project plan template or investing in sophisticated project management software, your management plan must prioritize customer satisfaction from day one. This comprehensive guide..

Furnace Repair Customer Service Standards Homeowners Should Know thumbnail

Whether you’re working for a heating, ventilation, and air conditioning (HVAC) company or hiring one for your business, it’s important to understand how customer service in furnace repair works..

Business Systems and Teneo.ai Partner to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI thumbnail

Business Systems, a leader in customer experience (CX) and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership..

A Beginner’s Guide to Dynamics 365 for Customer Service Management thumbnail

Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. Dynamics 365 meets this need by enabling companies to handle inquiries, feedback, and issue resolutions in one place..

How to Create Effective Customer Service Training Videos thumbnail

Need to drive home a key concept or skill? Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Customer service training videos offer several advantages..

Starbucks Under New Leadership: Brian Niccol’s Vision for a Fresh Customer Experience thumbnail

Starbucks’ new CEO, Brian Niccol, has unveiled a plan to address declining sales and improve the customer experience, acknowledging past difficulties in customer interactions..

Microsoft Introduces AI Agents for Enhanced Customer Service thumbnail

Microsoft is launching autonomous AI agents to handle tasks like client queries and sales leads to boost AI adoption in businesses. Customers can create their own AI agents and access 10 pre-built bots..

Security Officer Honored with Customer Service Excellence Award thumbnail

Security officer Musa Dlamini from the Ministry of Commerce, Industry and Trade, Eswatini, was honored with the Customer Service Personality award at the Customer Service Excellence Awards..

Small Business Satisfaction with Banking Services on the Rise thumbnail

Small business banking customers in the U.S. are more satisfied with the service provided by banks, that’s according to the J.D. Power 2024 U.S. Small Business Banking Satisfaction Study..

Five9 Recognized as a Leader in the 2024 Gartner Magic Quadrant for CCaaS thumbnail

Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for CCaaS (Contact Center as a Service) due to its strong Completeness of Vision and Ability to Execute. The platform’s cloud-native design..

UAE Honors Innovative Customer Service at the Annual Happiness Awards thumbnail

The sixth annual Customer Happiness Awards (CHA) were recently held at The Westin Dubai Mina Seyah, emphasizing the importance of recognizing companies leading in customer engagement..

10 Tips for a Better Customer Service Experience in Telesales thumbnail

Telesales representatives are often the first point of contact between a company and its customers, making it crucial to leave a positive impression. Here are ten tips to enhance the customer service experience..

Leading the Pack: Amazon and DHL Top Customer Satisfaction, Yodel and Evri Struggle thumbnail

Ofcom’s annual Post Monitoring Report revealed that while 78% of parcel recipients are satisfied with delivery firms, 67% have experienced issues in the past six months. Amazon and DHL lead..

Top-Rated Mortgage Lenders of 2024: What Customers Are Saying thumbnail

Mortgage lenders are receiving an average customer satisfaction score of 75 out of 100, placing them alongside industries like energy utilities and gas stations according to the American Customer Satisfaction Index..

Meet Freddy AI: Freshworks’ Latest Innovation for Improved Service Efficiency thumbnail

Freshworks has introduced the Freddy AI Agent, aimed at enhancing customer and employee experiences by resolving service requests. Freddy AI is an autonomous service agent that can be quickly deployed..

Quirky Campers Awarded the CX Team of the Year

Quirky Campers Awarded the CX Team of the Year thumbnail

Quirky Campers, a campervan rental company based in Bristol, has been awarded the ‘CX Team of the Year – SME’ at the UK Customer Experience Awards..

Prism+ Prioritizes Personalized Problem-Solving and Human Interaction thumbnail

Prism+ prioritizes personalized problem-solving and human interaction, exemplified by COO Joseph Tsao’s hands-on approach to addressing customer complaints by visiting their homes..

Relentless Focus on Customers: The Path to Success

Relentless Focus on Customers: The Path to Success thumbnail

What do successful people have in common? They are relentless. John Tschohl of the Service Quality Institute explains why being relentless in serving customers will forge your path to success..