Eye Strain and Your Team: Tips for Customer Service Managers thumbnail

As a customer service manager, you know just how crucial it is to take good care of your team. Employee wellbeing equates to happier and more productive representatives who provide better customer service..

Talented Trio Win Awards at Customer Service Centre

Talented Trio Win Awards at Customer Service Centre thumbnail

The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement..

Essential Eye Care Tips for Call Center Professionals

Essential Eye Care Tips for Call Center Professionals thumbnail

Understanding how to prevent and manage eye strain is crucial for both well-being and performance. Here are practical strategies for contact center professionals to protect their eyes during long shifts..

CommBox Secures $15M Investment, Prioritizing AI in Customer Experience thumbnail

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity..

Celebrating Excellence in Customer Service at the Colorado Springs Gala thumbnail

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21..

To Raise the Quality of Your CX, Start With Your Communications Infrastructure thumbnail

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look..

Top 7 Customer Service Tips for Loan Providers

Top 7 Customer Service Tips for Loan Providers thumbnail

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Here are some tips to help you become a leader..

20 Polite Ways to Say “Sorry for the Late Response”

20 Polite Ways to Say “Sorry for the Late Response” thumbnail

Here we bring you 20 polite ways to say sorry for the late response. These suggestions focus on sincerity, providing a solution, and restoring the customer’s confidence in your service..

10 Best Knowledge Base Solutions for Customer Service

10 Best Knowledge Base Solutions for Customer Service thumbnail

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base solutions..

What Is Security Service Edge (SSE) and How Can It Improve the Customer Experience? thumbnail

A growing number of organizations are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience?

How Software For Clinical Trials Enhances Participant Experience thumbnail

Software for clinical trials has been developed for easier patient recruitment and to address obstacles by creating a more accessible, informative, and secure experience. Here’s how it tackles challenges..

Mobile Apps: Streamlining Customer Service for Financial Institutions thumbnail

In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools..

Effective Boundary-Setting in High-Stress Customer Service Roles thumbnail

Working in customer service brings unique emotional demands. You’re on the front lines, addressing concerns, solving problems, and encountering high-stress interactions. Here, you’ll Learn how to reduce burnout..

The Role of Artificial Intelligence in Zero Trust Security thumbnail

The core principle of Zero Trust is simple yet powerful: never trust, always verify . It assumes that no user, device, or system—whether inside or outside the network—should be trusted by default..

SOC 2 Compliance: How to Build Customer Trust and Build Confidence thumbnail

In order for customers to want to do business with you, they need to be able to trust you and not have any doubt that their information will be protected. One key way that businesses is becoming SOC 2 compliant..

Why Does Your Business Need Effective IP Management Software? thumbnail

In an ever-dynamic world where technology is on the rise, intellectual property (IP) cannot be underestimated since it is an essential component in revising prospects and growth for companies..

75% of Most Visited Websites in U.S. And Europe Are Not Compliant With Privacy Regulations thumbnail

Privacy solution provider Privado.ai released its 2024 State of Website Privacy Report, which reveals that 75% of the 100 most visited websites in the U.S. and Europe are not compliant with current privacy regulations..

Transform Your Contact Centre: Join Business Systems and teneo.ai for a Webinar on ‘Going Digital-First’ thumbnail

Business Systems are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar, scheduled for 19 November, will explore an AI-powered, agentless model..

Why Blanket Discounts Are Not the Answer to the Customer Retention Conundrum thumbnail

Blanket discounts have long been the go-to method for companies to drive customer retention. However, while these offers can sometimes drive short-term engagement, they come with challenges..