The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement..

Understanding how to prevent and manage eye strain is crucial for both well-being and performance. Here are practical strategies for contact center professionals to protect their eyes during long shifts..

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity..

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21..

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look..

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Here are some tips to help you become a leader..

Here we bring you 20 polite ways to say sorry for the late response. These suggestions focus on sincerity, providing a solution, and restoring the customer’s confidence in your service..

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base solutions..

A growing number of organizations are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience?

Software for clinical trials has been developed for easier patient recruitment and to address obstacles by creating a more accessible, informative, and secure experience. Here’s how it tackles challenges..

In financial services, customer service isn’t just about addressing concerns; it’s about building lasting relationships. The advent of mobile apps has been transformative, turning smartphones into essential tools..

Working in customer service brings unique emotional demands. You’re on the front lines, addressing concerns, solving problems, and encountering high-stress interactions. Here, you’ll Learn how to reduce burnout..

The core principle of Zero Trust is simple yet powerful: never trust, always verify . It assumes that no user, device, or system—whether inside or outside the network—should be trusted by default..

In order for customers to want to do business with you, they need to be able to trust you and not have any doubt that their information will be protected. One key way that businesses is becoming SOC 2 compliant..

In an ever-dynamic world where technology is on the rise, intellectual property (IP) cannot be underestimated since it is an essential component in revising prospects and growth for companies..

Privacy solution provider Privado.ai released its 2024 State of Website Privacy Report, which reveals that 75% of the 100 most visited websites in the U.S. and Europe are not compliant with current privacy regulations..

Business Systems are joining forces to present a webinar that focuses on ‘Five Signs Your Contact Centre Needs to Go Digital-First.’ The webinar, scheduled for 19 November, will explore an AI-powered, agentless model..

Blanket discounts have long been the go-to method for companies to drive customer retention. However, while these offers can sometimes drive short-term engagement, they come with challenges..