Two industry leaders, 3CLogic and Glidefast Consulting, have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow.
This expanded partnership builds on their shared vision of transforming customer engagement through advanced Contact Center-as-a-Service (CCaaS) and CRM solutions tailor-made for the ServiceNow ecosystem.
Expanding the Partnership for Seamless Voice Solutions
Glidefast Consulting, an Elite ServiceNow Partner, and 3CLogic, a leading AI-powered contact center platform built for ServiceNow, recently entered a new distribution agreement.
This allows Glidefast to act as an official reseller of 3CLogic’s innovative offerings. The goal? To deliver fully integrated, AI-powered voice solutions that elevate ServiceNow’s CRM and industry workflows, enabling businesses to achieve operational efficiency alongside superior customer experiences.
Together, the partnership focuses on:
- Meeting the growing demand for scalable, native voice solutions that unify digital and human interactions within ServiceNow.
- Supporting front-office transformation, with an emphasis on embedding voice as a vital channel in the ServiceNow platform.
- Offering clients the ability to speed up deployment, reduce complexity, and achieve long-term success in their contact center strategies.
Features of the Integration
The expanded partnership positions 3CLogic and Glidefast to optimize customer and employee experiences with a suite of advanced features, including:
- Intelligent Voice AI: Deliver smarter, more responsive customer interactions through AI-powered personalization.
- Real-Time Transcriptions: Seamlessly integrate live transcripts into ServiceNow workflows for better record-keeping and faster resolutions.
- AI-Powered Speech Analytics: Uncover valuable insights to guide decision-making and organizational improvements.
- Dynamic Call Routing: Ensure customers are instantly directed to the right agent or department.
- Comprehensive Analytics and Reporting: Equip businesses with actionable insights to boost efficiency and performance.
These capabilities make 3CLogic’s ServiceNow-certified solutions the backbone of a streamlined and unified contact center experience, removing silos and integrating seamlessly into ServiceNow’s well-established ecosystem.
Why the Partnership Matters
The collaboration between 3CLogic and Glidefast represents an important milestone for businesses aiming to stay competitive and agile in a customer-focused world. By integrating voice capabilities directly into ServiceNow workflows, organizations can:
- Eliminate data silos and unify customer service operations.
- Improve customer satisfaction through faster, more intuitive interactions.
- Cut operating costs while driving better engagement with effortless AI-powered tools.
Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting, said: “As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem. With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions.”
At a time when enterprises are prioritizing front-office transformation, this partnership provides the scalability and innovation needed to meet those demands swiftly and effectively.
To discover how 3CLogic’s AI-driven contact center solutions paired with Glidefast’s ServiceNow expertise can revolutionize your operations, visit www.3clogic.com.
