Kenya’s business process outsourcing (BPO) sector has generated over 40,000 jobs, driven by supportive policies and increased investments from multinational corporations.
Positioned as a key player in Africa’s outsourcing services market, Kenya is striving to become a digital outsourcing hub while addressing unemployment challenges.
The country aims to create 500,000 jobs in the BPO industry in the coming years by focusing on training youth in emerging technologies like artificial intelligence (AI) and machine learning (ML).
John Tanui, principal secretary in the Ministry of Information, Communications and the Digital Economy, said:
“As an emerging space for our country, BPO is providing opportunities for digital workers. We have multinational companies that have set up shop here, and we expect to see increased demand for BPO services in the near future”.
The Kenyan government has implemented policy reforms to enhance job security and welfare for people employed by global outsourcing firms, with companies like Teleperformance, CCI, and Samasource already operating in the country. A government hosted presidential roundtable will be held later this year to accelerate BPO growth and explore further opportunities in the sector.
With governance reform at its core, combined with robust skills development programs and seamless access to electricity and high-speed internet, the sector has leaped ahead of the curve.
By investing in digital infrastructure and fostering a conducive business environment, Kenya is attracting more investors and solidifying its position as a leader in Africa’s BPO landscape.
