Providing top-notch service does not have to cost a lot, but it does take time and effort to create a memorable service experience for your customers.
Here we have seven ways to ramp up the level of your service to ensure your customers remember you the next time around.
Remember Them
Such a simple act that means so much, remembering a customer’s name can make the world of difference in your level of customer service. Even better – remember the name of the customer’s spouse, kids, pets or favorite sports team. There is no end to the brownie points you can accumulate through this effort!
Make Them Feel Special
Your customer is much more than a mere sale, so let them know their status whenever they come into your business. Remember their favorite products and let them know when a sale is coming up. Toss in a bonus once in a while to let them know how much you appreciate their regular business. When customers feel appreciated, they are much more likely to remember your business.
Offer Respect and Courtesy
Unfortunately, our society today does not provide enough of either of these, so your customer is much more likely to remember your business if you exude respect and courtesy every time they come in. A simple “please” and “thank you” or holding a door open for a customer will go a long way in putting your company at the forefront of their mind.
Show Authentic Enthusiasm
Customer service representatives should be true “people” people that enjoy interacting with others on a daily basis. That enthusiasm should shine through with all your customer dealings, making all of your customers feel that you are honestly happy they came into your business.
Provide Relevant Information
Customers may not always get the relevant information they need from your business, simply because they do not know the right questions to ask. Help them out in this regard by providing them with relevant information before they inquire. For example, an upcoming sale or new product release might fit the bill for a particular customer perfectly.
Find Ways to Delight Them
Proactive customer service is memorable customer service. Instead of waiting for your customer to come to you with a need, try to anticipate those needs and provide solutions that your customer can really use. This process shows that you are really tuned into your customers and that your top priority is to serve them in the best way you can.
Sincerely Thank them for their Business
Your customers are the bread and butter of your business, so sincerely thank them for their patronage every time they visit your establishment. Even better – ask if there is anything else you can help them with before thanking them for that business. Customers remember appreciation and usually come back for more.
Making your customer service memorable is not complicated, but it does take extra time and effort from your customer service representatives. When your staff understands the importance of customer retention and loyalty, they may work harder to give their customers an experience they are not likely to forget.
