Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. The good news? There’s a way to simplify the chaos..

Customer Interaction Management (CIM) software plays a vital role in improving communication and enhancing the overall customer experience to build loyalty and retain customers effectively..

Realistic AI voices can make customer interactions smoother and more pleasant. With an AI-powered phone system, customers are greeted by a warm, natural-sounding voice instead of a robotic one..

TTEC Holdings announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix Assessment for Digital Transformation Services for Mid-market Enterprises..

Black Friday, Cyber Monday, and the end of year holidays are all clustered into the busiest time of year, creating an annual problem for every manager that is responsible for delivering great service to customers..

Sabio Group announced today that it is helping Grands Moulins De Paris strengthen CX and customer service through the deployment of a new contact centre solution..

ECO Providers, an award-winning company delivering energy saving schemes across the UK, has rolled-out BigChange job management software to support business growth..

As a customer service manager, you know just how crucial it is to take good care of your team. Employee wellbeing equates to happier and more productive representatives who provide better customer service..

The trio work in the customer service centre of UK Power Networks, based in Ipswich, Suffolk. They were voted Leader of the Year, Employee of the Year and a special award for Lifetime Achievement..

Understanding how to prevent and manage eye strain is crucial for both well-being and performance. Here are practical strategies for contact center professionals to protect their eyes during long shifts..

CommBox, a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity..

The Better Business Bureau of Southern Colorado will host its annual ‘A Night of Excellence Gala’ at the new Hotel Polaris at the Air Force Academy. The gala takes place Thursday November 21..

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look..

In today’s fiercely competitive market, loan providers that go beyond mere transactions to build genuine connections with their clients will soar above the rest. Here are some tips to help you become a leader..

Here we bring you 20 polite ways to say sorry for the late response. These suggestions focus on sincerity, providing a solution, and restoring the customer’s confidence in your service..

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base solutions..

A growing number of organizations are now fortifying their defenses with the help of Security Service Edge solutions. But what exactly is SSE, and how can it enhance the customer experience?

Software for clinical trials has been developed for easier patient recruitment and to address obstacles by creating a more accessible, informative, and secure experience. Here’s how it tackles challenges..