Designing for Success: Improving Online Customer Experiences thumbnail

Online retail environments have become a stage where product presentation is a decisive factor in consumer purchase decisions. Consumers no longer rely solely on traditional advertising methods..

How AI Analysis Prevented a Costly Customer Service Mistake: A Lesson in Looking Before You Leap thumbnail

When approached by Churches Fire and Security about implementing new customer service contact centre, something didn’t quite add up. Here’s why we took a completely different approach – and how it paid off..

Speed vs. Support: The Customer Service Love Triangle

Speed vs. Support: The Customer Service Love Triangle thumbnail

Fast service or the right support? Customers don’t think they should have to choose. But research shows that long wait times, vague responses and endless transfers are pushing them away..

10 Things You Can Do That Lead to Customer Loyalty

10 Things You Can Do That Lead to Customer Loyalty thumbnail

Loyal customers not only contribute to more revenue but also serve as brand ambassadors, spreading positive word-of-mouth. Here are ten actionable strategies to foster customer loyalty and keep your clients coming back..

Winning Hearts This Valentine’s Day: The Secret to Creating Customer Love thumbnail

It’s Valentine’s Day, and you’re a Customer Service Manager with an important mission – to help your customers fall in love with your brand! Here you’ll learn how to bring about this “Customer Love” phenomenon..

How Poor Customer Experience Can Tarnish Your Brand’s Reputation and Cost You Dearly thumbnail

John Tschohl, founder and president of the Service Quality Institute, emphasizes the need for relentless commitment to service, empowerment of staff, and constant training or brands risk losing their profitability..

How Cross-Country Moving Companies Can Deliver Superior Customer Service thumbnail

Relocating across the country is no small feat. It comes with logistical challenges, emotional stress, and a ticking clock. Here we explore how cross-country moving companies can elevate their customer service..

10 Must-Read Customer Service Books for Every Professional [2025 Edition] thumbnail

Ever feel like customer service can be a bit challenging? Well, you are not alone. This article will share a list of the best customer service books that offer tips and advice to help you handle any situation better..

From Discovery to Delivery: Here’s a Proven Methodology to CX Success thumbnail

Looking to transform your customer experience (CX) but feeling overwhelmed by the options? successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a roadmap..

The Impact of Product Management on Customer Experience

The Impact of Product Management on Customer Experience thumbnail

Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. Marrying product insight and service experience turns casual users into loyal advocates..

The Role of VoIP Phone Systems in Remote and Hybrid Customer Service thumbnail

As businesses adapt to the growing demand for remote and hybrid work models, customer service is undergoing a significant transformation. At the center of this evolution lies VoIP (Voice over Internet Protocol)..

The Role of Automation in Improving Field Service Customer Interactions thumbnail

Automation is reshaping how field service businesses interact with customers. By streamlining operations and enhancing communication, automation tools deliver faster and more personalised experiences..

How to Build a Customer Service Roadmap: Mapping Out Key Milestones for Success thumbnail

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support. Creating a roadmap ensures that every decision is focused..

A Step-by-Step Guide to Setting Up Call Tracking for Your Business thumbnail

Call tracking can be a game-changer for businesses that want to better understand their customers, optimize marketing strategies, and improve their bottom line. This guide will walk you through the process..

Poundland Tackles Retail Crime with Motorola Body Cameras

Poundland Tackles Retail Crime with Motorola Body Cameras thumbnail

Poundland has partnered with Motorola Solutions to enhance security at its retail stores in the UK, aiming to reduce violence and theft. The retail chain has deployed VT100 body cameras to frontline employees..

Quiet Quitting and Its Impact on Customer Service: What Leaders Should Know thumbnail

Quiet quitting has become a hot topic in the workplace over the last few years, and for good reason. According to a survey by Gallup, at least 50% of the U.S. workforce are considered quiet quitters (or even higher)..

AI-Powered Co-Pilots: The Best Software for Real-Time Customer Support thumbnail

AI-powered co-pilots are the latest intelligent software tools designed to assist agents in delivering exceptional real-time support. But with so many options available, which co-pilot software stands out?

How Small Businesses Can Use Personalized Merchandise to Build Customer Loyalty thumbnail

An effective, yet often overlooked, strategy to deepen customer engagement is creating personalized merchandise. Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise..

Perspective AI Emerges from Stealth to Deliver Customer Truths thumbnail

Customer Success pioneer Guy Nirpaz announces Perspective AI, the only tool that scales the messy, honest, human conversations into real customer truths. $4 million seed funding also announced..