The AI Receptionist is a game-changing solution that automates reception duties while maintaining a professional and responsive customer experience. From reducing missed calls to streamlining business automation..

Kenya’s business process outsourcing (BPO) sector has generated over 40,000 jobs, driven by supportive policies and increased investments from multinational corporations. Positioned as a key player in Africa..

Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme..

Good customer service strategies are crucial in adding value to the brand and earning your buyers’ trust and loyalty. Here’s a quick look at the value of great customer service in the eye care industry..

ServQuik, an innovator in AI-powered customer service automation software, today announced the General Availability (GA) of the company’s SaaS-based, human-like AI solution for incoming and outgoing leads..

SuperOps, the groundbreaking AI-driven IT platform transforming operations for IT service providers and internal IT teams, today announced it has raised $25 million in Series C funding, led by March Capital..

The customer experience (CX) industry is literally standing at a crossroads, where the dazzling promises of artificial intelligence clash with the harsh realities of day-to-day operations..

Scaling customer experience is the holy grail for modern SaaS leaders in customer service and experience. At its core, conversational AI represents a shift—a bold leap—from traditional support systems to experiences..

Artificial Intelligence (AI) is changing the way businesses interact with customers. Companies in various industries are using AI to improve efficiency, reduce costs, and provide better service..

A sales funnel that prioritizes the customer isn’t just beneficial—it’s essential. When you focus on your customers’ needs, you create trust, build loyalty, and set your business apart from the competition..

Gone are the days of relying solely on demographic data and periodic surveys—today’s businesses have access to AI-driven customer insights, a game-changer for growth. Here’s how to use AI customer insights..

Companies vested in customer success turn to education as a way to engage their audience. By sharing their expertise, they empower customers to make the most of their purchase and maximize their results..

Applied Labs, founded by early Scale AI leaders, announced $4.2 million funding to transform how businesses deploy AI agents for complex support and operations tasks. The seed round was led by Abstract..

In less than 12 months since deploying nShift Track, ICIW has seen a 50% reduction in delivery-related questions from customers. This reduction in workload for its customer service team is saving ICIW €12,000 a year..

Here we’ll break down which energy companies rank highest for customer service, drawing from real feedback and independent assessments. If you want a reliable provider that puts its customers first, read on..

Leading CX solutions provider Sabio has been awarded the EcoVadis silver medal, placing it in the top 15% of companies globally for sustainability practices. With an overall score of 71 out of 100..

Your brand’s promise is more than just words on a page – it’s a special bond with your customers. See how these actionable tactics can align your brand with its actions, creating a relationship that sticks..

Netigate, a leading provider of experience management solutions, has announced the launch of Ask AI, a generative AI feature designed to help companies and organisations get clear answers..