Japanese companies are turning to artificial intelligence (AI) to address labor shortages in customer service.
Firms like Ridgelinez Ltd and Autobacs Seven Co are using AI assistants like ‘Rachel’ to recommend products based on customer needs and available stock.
AI technology provided by Couger Inc is helping car salespeople by suggesting products, allowing humans to focus on more advanced tasks while still being essential for tasks like part replacement.
Oki Electric Industry Co and Kyushu Railway Co are testing a trilingual AI assistant that speaks Japanese, English, and Chinese to assist passengers with station navigation and transfers.
Sapeet Co, a Tokyo-based startup, has developed an AI for training staff in customer service, demonstrated at a jewelry store to simulate customer interactions and aid in staff training.
A Ridgelinez official commented:
“Humans are still needed for replacing parts, but AI assist by recommending products. Humans can focus on more advanced tasks.”
These AI implementations showcase how technology is being used to enhance customer service and streamline operations in various industries in Japan.
