Airtel Africa has reiterated its commitment to exceptional customer service during Customer Service Week.
Airtel Africa CEO, Sunil Taldar is crystal clear about one thing: making customers happy is his top priority, reports Malawi 24.
“At Airtel, our customers are at the heart of everything we do; they are the reason we exist. Our commitment to delivering excellence in customer experience is unwavering, and we continue to invest in innovative solutions and dedicated teams to meet and exceed customer expectations” said Taldar.
Taldar emphasized that the company’s main initiatives for achieving customer service excellence include enhanced digital platforms, improved customer support, personalized engagement, and the integration of customer feedback.
Airtel Malawi’s Managing Director, Charles Kamoto, praised frontline staff for their dedicated service and expressed gratitude to customers for their support:
“Our customer service teams enable us to achieve historic milestones. This Customer Service Week provides us with a valuable opportunity to specially connect with our customers as well as our frontline colleagues who serve our customers and, most importantly, listen to their feedback. Our goal is to exceed expectations and meet the unique needs of every customer by delivering a world-class service experience.”
Airtel Malawi and other Airtel operations across Africa will celebrate customers and frontline staff with various engagement activities during the week. Surprise perks await both walk-in and online shoppers, and staff are ready to roll out the red carpet with personalized service.
