We all have our own opinions on which companies provide the best customer service, but what do others think?
In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service.
The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by J.D. Power & Associates (MHP) surveys.
1 USAA – Insurance
2 L.L. BEAN – Online/Catalog Retail
3 FAIRMONT HOTELS & RESORTS – Hotels
4 LEXUS – Auto
5 TRADER JOE’S – Supermarkets
6 STARBUCKS – Restaurants
7 JETBLUE AIRWAYS – Airlines
8 EDWARD JONES – Brokerage
9 LANDS’ END – Online/Catalog Retail
10 ACE HARDWARE – Home Improvement/Big Box Retail
11 LINCOLN – Auto
12 THE RITZ-CARLTON – Hotels
13 AMICA – Insurance
14 ENTERPRISE RENT-A-CAR – Rental Cars
15 PUBLIX SUPER MARKETS – Supermarkets
16 NORDSTROM – Department Stores
17 SOUTHWEST AIRLINES – Airlines
18 WACHOVIA – Banking
19 SMITH BARNEY – Brokerage
20 CADILLAC – Auto
21 APPLE – Computers
22 CHICK-FIL-A – Restaurants
23 AMAZON.COM – Online/Catalog Retail
24 JW MARRIOTT HOTELS & RESORTS – Hotels
25 TRUE VALUE – Home Improvement/Big Box Retail
26 HERTZ – Rental Cars
27 T-MOBILE – Wireless Providers
28 VANGUARD – Brokerage
29 ERIE INSURANCE – Insurance
30 NATIONAL CITY – Banking
31 JAGUAR – Auto
32 BUICK – Auto
33 WHOLE FOODS MARKET – Supermarkets
34 BMW – Auto
35 SATURN – Auto
36 FRONTIER AIRLINES – Airlines
37 PORSCHE – Auto
38 INFINITI – Auto
39 NEIMAN MARCUS – Department Stores
40 RENAISSANCE HOTELS & RESORTS – Hotels
41 FOUR SEASONS HOTELS AND RESORTS – Hotels
42 WINDSTREAM COMMUNCATIONS – Telecommunications
43 PONTIAC – Auto
44 LOWE’S – Home Improvement/Big Box Retail
45 HONDA – Auto
46 HUMMER – Auto
47 FORD – Auto
48 EMBASSY SUITES HOTELS – Hotels
49 W HOTELS – Hotels
50 TOYOTA – Auto
