The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site.
After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.
BigChange Pay is a very easy add-on to BigChange and does not require any complicated bank or credit card set-up. After reviewing and agreeing the payment, the payment app link is received via email, SMS or, most conveniently, by simply reading a QR code displayed on the engineer’s device.
“A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange. “And because invoices are paid directly by the customer on a job’s completion, there is no need to chase payments. This new feature also means invoice disputes will be a thing of the past; something that will be a huge relief for many business managers.”
BigChange Pay is also very beneficial to customers as they can review the work done and the invoice at the same time and the paid invoice is received automatically by email. If there are any issues with the invoice, they can be raised, and most likely resolved, with the field service operative still on site. And with instant payment, all the usual administrative burden dealing with invoices is eliminated.
BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.
“At BigChange we’re dedicated to providing solutions that not only make operations smoother but also ensure financial success. So, BigChange Pay is a natural progression in providing added convenience for customers and will be especially appealing for companies servicing domestic customers and for non-contract commercial work,” Isaacs comments.
BigChange Pay can be configured according to various criteria. For example, instant-pay might not be suitable for some types of work. In addition, access can be restricted to authorised field service staff; companies might, for example, not want junior engineers or subcontractors to take payment.
About BigChange
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate system, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information please visit www.bigchange.com.
