ECO Providers, an award-winning company delivering energy saving schemes across the UK, has rolled-out BigChange job management software to support business growth.
The system seamlessly connects field staff with back-office systems in real-time, so ECO Providers can efficiently schedule, track, and report on hundreds of energy-saving projects annually.
Since its inception in 2017, ECO Providers has grown substantially and now employs more than 130 staff operating out of its purpose built, newly opened, headquarters in Lancashire. The retrofit energy efficiency specialist implemented the 6-in-1 cloud based BigChange solution to replace predominantly paper-based processes and workflows and improve how it records and accesses crucial site information.
“We had reached the point on our growth curve where our operations had outgrown our back-office team,” commented Tom Myers, founder and Managing Director of ECO Providers. “This meant we could either make significant investment into additional support staff or we could look for alternative ways to manage our operations.
“Using BigChange you could say we are practising what we preach,” he continued. “Its like we have retrofitted our workforce with the tools they need to work smarter and be more efficient and this is delivering significant savings across the business.”
Using BigChange, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects. Linked by API to the company’s customer platform, BigChange has replaced paper job packs with end-to-end digital workflows.
Residents who have applied for, and secured funding, with the support of ECO Providers, are first visited by a fully qualified assessor who undertakes a whole house survey recording site information, including photographs, on customised worksheets via the BigChange app. Agreed works are then passed to the relevant operations team who can access the survey plans, calculations and even anecdotal evidence, to inform the tools and materials required to undertake the work together with any access constraints or other potential site issues. Whilst onsite, insulation installers, heating engineers and electricians, complete detailed records of works completed, together with date, time and locations stamped photographs, to record evidence in case of customer or funding queries.
“BigChange has allowed us to capture, record, and access, more detailed site and project information at the touch of a button,” continued Myers. “This saves engineers several hours a week as they no longer have to collect paper job packs at the start of a project, they don’t spend time filling out multiple forms, and they don’t have to return completed paperwork once works have been completed. When you scale this up across a business of our size this is tens of thousands of man hours a year that we are reclaiming.
“This also doesn’t include the time spent back in the office looking for relevant paperwork and reporting on work completed,” he continued. “These savings are fuelling our sustainable growth and we are on track to expand further in the next six months.”
Additional benefits achieved following the implementation of BigChange are better visibility of field operations with real-time tracking and driver behaviour alerts as well as faster onboarding of new starters with easy to digest, self-guiding training packages. ECO Providers also hopes to set up automated stock management tools, using BigChange, in the forthcoming months.
“BigChange has brought benefits in many ways, especially by transitioning from paper to digital, we think that our company has gained a competitive edge through faster access to information, better collaboration, improved data security, cost savings, and streamlined workflows,” added Conrad Rybicki, IT System Administrator. “It is hard to put a number on how much time we have saved as individuals and a company as a whole – improvements in many aspects have been so vast! The overall impact is a more agile, efficient Eco company where employees can work smarter and faster, ultimately leading to increased productivity.”
ECO Providers is a leading company specialising in delivering the latest energy-saving schemes across the UK. With a mission to reduce the nation’s carbon footprint and alleviate fuel poverty, ECO Providers has grown rapidly while maintaining a commitment to sustainability, innovation, and quality service. From government-backed initiatives to private solar solutions, ECO Providers is at the forefront of energy efficiency improvements for homes across Britain and has to date installed over 15,000 energy savings measures, delivering £3 million in energy bill savings and nearly 400,000 tonnes of CO2.
ECO Providers was recently awarded Scale Up Business of the Year at the 2024 BIBA Awards and the Regional Construction People and Culture Award.
About BigChange
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate system, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information, please visit www.bigchange.com.
