Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider.
This collaboration is set to empower organisations with unparalleled IT and customer service solutions, driving significant advancements in customer experience and digital transformation.
Kieran Brady, Group Sales and Marketing Director at Redcentric said “We are pleased to be partnering with Cirrus, to offer the market an omni-channel contact centre solution that will enable them to give their customers a tailored experience that really does meet their needs.”
This sentiment underscores the synergy between Cirrus’ innovative solutions and Redcentric’s comprehensive service offerings, promising to redefine the standards of customer interactions.
Jason Roos, CEO of Cirrus, said: “We are delighted to collaborate with a company that shares our vision and commitment to fostering long-term customer relationships built on trust and excellence. This partnership with Redcentric reinforces our ability to deliver innovative solutions to deliver exceptional customer experiences in an evolving market.”
This collaboration means Redcentric clients will have unrivalled access to Cirrus’ AI innovation and state-of-the-art omni-channel contact centre solutions. Cirrus’ integration with Microsoft Teams optimises communication flows and consolidates operations for enhanced efficiency. With this tool, organisations will create unforgettable customer experiences and consolidate business success.
The partnership between Cirrus and Redcentric is a testament to their joint mission of supporting organisations through their digital transformation journeys. By leveraging Cirrus’ CCaaS solutions alongside Redcentric’s extensive managed service capabilities, businesses can now enjoy a seamless, efficient, and highly responsive customer service experience. This collaboration not only enhances the operational agility of organisations but also ensures smarter working and assured availability of services.
The combination of Cirrus and Redcentric unites two industry powerhouses, harnessing their strengths to shape the future of omni-channel contact centre solutions and offer the most advanced AI-powered tools and systems.
About Cirrus
Cirrus is at the forefront of the CCaaS industry, dedicated to improving customer service through innovative technology and a deep understanding of the human aspect of customer interactions. With a proven track record of success, Cirrus is trusted by major brands to enhance customer experiences.
To find our more about Cirrus visit https://www.cirrusresponse.com.
About Redcentric
Redcentric is a trusted transformation partner. Redcentric’s purpose is to empower organisations with innovative and reliable managed IT services that enable them to achieve their goals and succeed in today’s digital landscape through cloud, communication, network and cyber security solutions.
