I have been a department manager for the past year. Have grown from within the company I work for and have no previous customer service experience other than what I have learned in this company.
The company is what one would call a "mom and pop" kind of operation which has grown tremendously in the past few years.
Last year we had the regular yearly reviews, this year they decided to skip that and yesterday at 15 min to 6pm we had received a memo requesting to list our top 10 duties (with priority) and the time frames.
My first thought was "what? only 10? where do I begin?" so I am a bit confused not to mention a bit upset that this is the way they'll be evaluating us.
Any ideas on how to go about this? where should I start?