Hi Folks,

I don't work in the cust svc/call center industry, however while working as an operations analyst at a trucking company I was called on to generate some schedules for the local call center operation. While recalling this & simultaneously feeling creatively bored, I wrote a web-based scheduling tool that would do something similar:

http://sporkforge.com:424/sched/emplsched/emplsched.php

Feel free to give it a spin & critique it...