Hi Everyone!!

I work for a small 20 employee company and have just been tasked with establishing our company's CS call center. We are looking to begin with 4 stations and hopefully will expand in the coming years to 20 stations.

I am loooking for some recommendations on CRM software. A program or system that is reasonably priced, scaleable and proven.

Any suggestions would be greatly appreciated!

Thank you.

Scott

Hi Scott

You may want to have a look at this website http://www.salesforce.com/uk/

Have a look through the demo and see how you feel. Whilst there is a strong presence of sales and marketing, the service does offer customer service functions. Also you might want to consider using Service Cloud 2 which is also a part of sales force's range and more about customer service.

Either way if you register someone will call you and can discuss your businesses needs.

Good luck.

Simon

Hi

Just had a thought, after posting the my reply, but if your not in the uk sales force is for us and other countries as well.

thanks

Hi Scott,

You can go for a free walkthrough of Solusone system that could benefit your organization needs. You just log on to website www.solusone.com or call at 1 866 947 8600 for free demo

Cheers,
Feebie

Hi Scott,

I had been looking for software for quite a while and found a wonderful product called PhaseWare. It took us about a month to go live, we converted from a 1999 version of Remedy. I went for a hosted solution and a 5 concurrent user license. The concurrent license option was great for us because we have multiple shifts and the users do not overlap.

I could give you a go-to-meeting demo if interested and you can check out Phaseware.com and YouTube for information. My number is 508-490-5910, I am located in Southborough MA.

Good luck!

Don