I have an interview on Monday for the role of customer services manager, which includes a 20min presentation followed by a 1 hour interview by a panel of 3. I have everything under control and I'm confident with interview situations, but there is one question I'm fighting with and I'm hoping I can find help on here.

The question is 'How do you feel your success should be measured?'

The company is an online retail company, and from what I understand the majority of orders come via email.

Any help would be appreciated

Thanks

Your measurement systems should include
the introduction of a customer satisfaction survey
speed of delivery, ease of contact, etc

Customer Loyalty based on repeat orders
complaint measurement

These would be the starting point of customer service measurement

Customer Loyalty based on repeat orders and complaint measurements are two great one to include thanks, I've already penned customer satisfaction survey and product delivery.

I also like the idea of implementing my availablity.

Thanks for your suggestions

Hi
I hope you had a good interview..you could also add quck customer response to solving issues.

I don't know how the interview when since I just joined the team and became member. In the future I will try to give my input.
Thanks.