Shep Hyken released the New York Times Bestseller The Amazement Revolution in April. In this book you will learn seven customer service strategies to create an amazing customer and employee experience. The Amazement Revolution is the culture driving any size organization, from one employee to tens of thousands, that is completely focused on delivering an Amazing customer service experience. Please click on the link below to read the first 3 chapters of the book.

http://www.amazementrevolution.com/

To learn more about customer service expert Shep Hyken, please check out his website at http://www.hyken.com.