CSM forum members,

I'm seeking data on the annual and/or monthly call volume/throughput for Fortune 500 companies, as well as those considered the best and worst in customer service. For example, the # of calls that are made monthly to Delta, American Express, Amazon, and others.

Does anyone know of a resource that would have those numbers, or actually even have those numbers on hand! If so, please email cgorges@droga5.com -- your help is much appreciated!

-Chris