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Customer support in a research company- job functions & processes Customer support in a research company- job functions & processes 8.6K  0
Author f_odubs  17 Aug 2009 08:31 —    
I need help developing the CSM role within my business. I need help developing the CSM role within my business. 14.8K  7
Author Phudson2004  6 Aug 2009 17:08 Latest reply Phudson2004  15 Aug 2009 06:28  »»
Disaster Recovery:  Do you have a plan? Disaster Recovery: Do you have a plan? 9.4K  1
Author KarenSB  5 Jul 2009 06:49 Latest reply umesh_ray  13 Aug 2009 05:52  »»
Customer service week Customer service week 8.9K  1
Author Hlanze2020  12 Aug 2009 07:07 Latest reply KarenSB  12 Aug 2009 09:13  »»
CS Objectives CS Objectives 8.6K  0
Author claudia2009  3 Aug 2009 13:42 —    
Motivational Bulletin Board for CSRs Motivational Bulletin Board for CSRs 15.6K  6
Author jstaten614  2 Apr 2009 08:56 Latest reply bhuntley  19 Jun 2009 10:05  »»
How would you frame this message? How would you frame this message? 14K  5
Author KarenSB  20 May 2009 12:18 Latest reply ayaree  8 Jun 2009 19:10  »»
Customer attitude change ---Warning!---  another rambling from Tech - Customer attitude change ---Warning!--- another rambling from Tech - 9.4K  1
Author Tech  9 May 2009 20:03 Latest reply KarenSB  1 Jun 2009 05:58  »»
Minimum standards Minimum standards 9.2K  1
Author Richard0112  22 May 2009 08:34 Latest reply KarenSB  1 Jun 2009 05:38  »»
Monitoring service levels? Monitoring service levels? 6.1K  1
Author joey311  30 May 2009 04:31 Latest reply KarenSB  1 Jun 2009 05:34  »»
Changing our Customer Service Focus Changing our Customer Service Focus 8.6K  6
Author opentosuggestions  4 Mar 2009 00:47 Latest reply hungwe  19 May 2009 07:14  »»
Where does Customer Service start ? Where does Customer Service start ? 19.6K  9
Author johnny458  9 Dec 2008 09:46 Latest reply Tech  10 May 2009 13:39  »»
Per incident support costs Per incident support costs 3.5K  1
Author MR Consulting  25 Mar 2009 14:20 Latest reply ayaree  27 Apr 2009 19:50  »»
Customer Service meetings Customer Service meetings 4.9K  3
Author peachez022  11 Mar 2009 12:53 Latest reply ayaree  27 Apr 2009 19:13  »»
Economic Times Economic Times 3.8K  2
Author ayaree  20 Apr 2009 19:35 Latest reply ayaree  26 Apr 2009 16:44  »»
Customer Service Questions Customer Service Questions 5.8K  4
Author cb711  1 Apr 2009 13:33 Latest reply ayaree  20 Apr 2009 19:10  »»
Customer Service supervisor needed Customer Service supervisor needed 3K  1
Author 1dscott  8 Apr 2009 07:58 Latest reply TheCustomerServiceModel  10 Apr 2009 18:53  »»
What are normal Cus. Serv. ratios of sales vs issues?  Where can I find info? What are normal Cus. Serv. ratios of sales vs issues? Where can I find info? 2.7K  0
Author whatda508  8 Apr 2009 07:44 —    
The Impact of Service on Sales The Impact of Service on Sales 6.8K  5
Author Kaizen  23 Feb 2009 03:45 Latest reply opentosuggestions  1 Apr 2009 22:01  »»
Feedbacks! Feedbacks! 2.6K  0
Author Janib4all  26 Mar 2009 08:16 —    
Student Seeking Help! Student Seeking Help! 3.4K  1
Author Librarian_Star  19 Mar 2009 08:29 Latest reply ayaree  20 Mar 2009 19:39  »»
Company Branding during call concerning deceased spouse Company Branding during call concerning deceased spouse 3.3K  2
Author mcbrion  19 Mar 2009 02:12 Latest reply ayaree  20 Mar 2009 19:04  »»
team bonding activites team bonding activites 2.9K  0
Author david_ivycomptech  17 Mar 2009 07:13 —    
fun activities fun activities 8.4K  4
Author walbertson  12 Feb 2009 12:32 Latest reply david_ivycomptech  17 Mar 2009 07:09  »»
Bonus Based on Performance Bonus Based on Performance 4.8K  1
Author Penny R  28 Feb 2009 15:58 Latest reply Soe Aung  3 Mar 2009 02:29  »»
Voice of the customer initiatives Voice of the customer initiatives 15.4K  6
Author eladarm  18 Jan 2009 07:32 Latest reply eladarm  22 Feb 2009 22:58  »»
Doctoral research on customer satisfaction Doctoral research on customer satisfaction 8.2K  2
Author adufu1wy  3 Jan 2009 17:36 Latest reply bmc167  17 Feb 2009 16:41  »»
Anyone using  --CISCO phone system -- and Call Center Software ? ! ? Anyone using --CISCO phone system -- and Call Center Software ? ! ? 11K  3
Author managecsmstuff  11 Nov 2008 10:27 Latest reply SharonW  10 Feb 2009 13:26  »»
How to provide Customer Service via Chat How to provide Customer Service via Chat 15.3K  4
Author kenspinelli  30 Jan 2009 13:17 Latest reply gdohna  10 Feb 2009 08:40  »»
Sales Dealer and Service Center Relationship Sales Dealer and Service Center Relationship 8.5K  2
Author baruchi  27 Jan 2009 03:50 Latest reply CSMDAN  5 Feb 2009 20:43  »»

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