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% Spend of Overall Budget on Customer Service % Spend of Overall Budget on Customer Service 7K  1
Author sdestram  2 Feb 2009 18:31 Latest reply KarenSB  4 Feb 2009 08:37  »»
Best practice re: Publishing software defects Best practice re: Publishing software defects 8.5K  3
Author kenspinelli  7 Jan 2009 06:16 Latest reply kenspinelli  16 Jan 2009 11:58  »»
What do you know about Event Driven Feedback (EDF)? What do you know about Event Driven Feedback (EDF)? 8.1K  6
Author eladarm  7 Jan 2009 06:20 Latest reply eladarm  15 Jan 2009 05:45  »»
TO:  RITAQI - Servant Leadership TO: RITAQI - Servant Leadership 8.4K  2
Author KarenSB  29 Dec 2008 11:39 Latest reply KarenSB  3 Jan 2009 12:17  »»
Holiday Wishes Holiday Wishes 7.6K  3
Author KarenSB  24 Dec 2008 05:29 Latest reply johnny458  28 Dec 2008 20:19  »»
Service Quality Assessment for award program Service Quality Assessment for award program 7.5K  2
Author mpuzin  23 Oct 2008 06:44 Latest reply rhsjab  10 Dec 2008 11:53  »»
First Call Resolution First Call Resolution 6.4K  1
Author mcdo  9 Dec 2008 16:08 Latest reply ishron  10 Dec 2008 10:59  »»
salary negociation salary negociation 8.7K  3
Author kjambari2008  9 Sep 2008 09:14 Latest reply johnny458  1 Dec 2008 15:39  »»
Effect of Economic Crisis on Customer Service Effect of Economic Crisis on Customer Service 6.6K  2
Author bergoe  24 Nov 2008 04:32 Latest reply ayaree  25 Nov 2008 18:01  »»
Benchmark for conversion rates in Customer Service Centres Benchmark for conversion rates in Customer Service Centres 6K  1
Author maggied  10 Nov 2008 17:03 Latest reply KarenSB  12 Nov 2008 05:20  »»
word to avoid word to avoid 7K  3
Author flavo2000  8 Nov 2008 02:14 Latest reply gloken  11 Nov 2008 03:30  »»
Customer Service Strategic Plan Customer Service Strategic Plan 7.2K  2
Author clarerarks  11 Aug 2008 21:24 Latest reply rameshmadhavan  4 Nov 2008 20:00  »»
Customer surveys that include full text responses Customer surveys that include full text responses 6.7K  0
Author Tiffany927  29 Oct 2008 08:35 —    
Internal Client Service Questionnaire Internal Client Service Questionnaire 6.7K  1
Author SharonW  22 Oct 2008 17:43 Latest reply KarenSB  26 Oct 2008 12:43  »»
Poor customer service, would you change service provider? Poor customer service, would you change service provider? 6.2K  0
Author dougo  23 Oct 2008 02:55 —    
ICSA - International Customer Service Association? ICSA - International Customer Service Association? 6.3K  0
Author EllenS  20 Oct 2008 12:34 —    
CIAC Certification CIAC Certification 7.9K  2
Author kgraves  15 Sep 2008 14:48 Latest reply jamescowie  13 Oct 2008 15:37  »»
Customer recoveries? Customer recoveries? 6.5K  0
Author joey311  13 Oct 2008 04:51 —    
The Key to Keeping Your Customers Coming Back The Key to Keeping Your Customers Coming Back 7.6K  1
Author custrarelyright  15 Jul 2008 03:13 Latest reply gotmade  8 Oct 2008 02:08  »»
Relationship Building? Our Customer, Our Friends! Relationship Building? Our Customer, Our Friends! 8.6K  2
Author joey311  30 Sep 2008 23:52 Latest reply joshijoshi_naresh  7 Oct 2008 22:50  »»
who is best author on customer service in retail who is best author on customer service in retail 8K  4
Author archana_malik  12 Sep 2008 05:31 Latest reply intelligenttree  6 Oct 2008 22:21  »»
Customer Service In Technical Training Customer Service In Technical Training 7.1K  1
Author joey311  29 Sep 2008 00:38 Latest reply KarenSB  29 Sep 2008 05:53  »»
Customer Service Metrics Customer Service Metrics 8.5K  3
Author joancarterorbit  29 Aug 2008 08:49 Latest reply sandy223  24 Sep 2008 12:42  »»
How many CS Reps in your group? How many CS Reps in your group? 3.1K  1
Author nwpassage  17 Sep 2008 13:18 Latest reply KarenSB  18 Sep 2008 11:29  »»
Colleagues as customers Colleagues as customers 3K  1
Author joey311  18 Sep 2008 04:01 Latest reply KarenSB  18 Sep 2008 11:18  »»
Online Customer Support Chat for a Bank Online Customer Support Chat for a Bank 3.5K  3
Author matrix0007  21 Jul 2008 01:59 Latest reply touilkarima  18 Sep 2008 08:58  »»
The police force - Who would you identify as their customers The police force - Who would you identify as their customers 3.9K  3
Author joey311  17 Sep 2008 07:37 Latest reply joey311  18 Sep 2008 03:57  »»
How to reward a great Job...? How to reward a great Job...? 6.2K  11
Author hichriso  29 Aug 2008 07:07 Latest reply hichriso  11 Sep 2008 06:35  »»
What were the lapses in Customer Service in these scenarios ? What were the lapses in Customer Service in these scenarios ? 5.9K  9
Author johnny458  26 Jun 2008 15:24 Latest reply ESKAYproductions  6 Sep 2008 01:55  »»
Oranisational focus v's customer & sales focus Oranisational focus v's customer & sales focus 3.8K  5
Author LeanneM  6 Aug 2008 05:22 Latest reply hichriso  2 Sep 2008 15:15  »»

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