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Customer Service Metrics examples Customer Service Metrics examples 5.1K  4
Author bbanfill  4 Dec 2007 09:50 Latest reply Chaunda  18 Jan 2008 10:24  »»
metrics to oversee call center relationship on behalf of the client metrics to oversee call center relationship on behalf of the client 2.1K  0
Author Babilona  18 Jan 2008 08:16 —    
Fragmented team Fragmented team 4.5K  11
Author Mondie  22 Nov 2007 10:57 Latest reply johnny458  17 Jan 2008 06:58  »»
dear all, how to deal with rude customers? dear all, how to deal with rude customers? 4.8K  7
Author swanstory  13 Dec 2007 05:21 Latest reply swanstory  11 Jan 2008 05:15  »»
Retraining CSR's on new system Retraining CSR's on new system 2.1K  0
Author Chaunda  9 Jan 2008 10:55 —    
Best Practices List Best Practices List 2K  0
Author gcritser  7 Jan 2008 06:47 —    
CSM Training CSM Training 6.1K  6
Author Jamalnoor  24 Jan 2007 06:55 Latest reply tviola2004  6 Jan 2008 18:36  »»
What exactly is Customer service?? What exactly is Customer service??  2 11.3K  27
Author gabbie  9 Jul 2007 00:58 Latest reply sherry  4 Jan 2008 21:10  »»
supervisor - team lead supervisor - team lead 2.2K  1
Author jeanetteramey  2 Jan 2008 10:07 Latest reply lohkym  2 Jan 2008 20:50  »»
Happy Holidays! Happy Holidays! 3.6K  4
Author Ian  24 Dec 2007 01:46 Latest reply sekharpothuri  27 Dec 2007 22:50  »»
happy festive season to all CSM members happy festive season to all CSM members 5.1K  1
Author mwachirake  23 Dec 2007 22:48 Latest reply Ian  24 Dec 2007 01:26  »»
Ideas needed Please - I have hit a blank Ideas needed Please - I have hit a blank 2.1K  1
Author peppermint  16 Dec 2007 04:27 Latest reply glath  17 Dec 2007 00:26  »»
Customer Care Center Customer Care Center 2K  0
Author zinmaraung  11 Dec 2007 00:48 —    
Benchmarking Online / Web based Customer Service Ticketing System Benchmarking Online / Web based Customer Service Ticketing System 1.8K  0
Author eromps  5 Dec 2007 09:13 —    
Call Center LED Display - Which to Buy? Call Center LED Display - Which to Buy? 2K  1
Author lseitz  26 Nov 2007 09:35 Latest reply ayaree  26 Nov 2007 14:52  »»
Just Hello Just Hello 2.7K  3
Author patilint  20 Nov 2007 06:40 Latest reply patilint  26 Nov 2007 08:14  »»
I need More material I need More material 1.8K  0
Author sathis  26 Nov 2007 04:03 —    
Customer Service Speakers/Case Studies Customer Service Speakers/Case Studies 2.9K  1
Author gerasaptarnavimas  22 Nov 2007 08:52 Latest reply HumanTech  25 Nov 2007 08:20  »»
how to create and manage customer service standards how to create and manage customer service standards 3.9K  2
Author umenthem  14 Nov 2007 06:34 Latest reply Chaunda  19 Nov 2007 14:08  »»
Customer sastifation form for General insurance Customer sastifation form for General insurance 3.6K  0
Author michelsays  17 Nov 2007 00:46 —    
Little bit of research Little bit of research 2.4K  1
Author overthetop  15 Oct 2007 06:42 Latest reply glath  16 Nov 2007 04:11  »»
Quality assurance and training Quality assurance and training 3.3K  2
Author Big Joe  2 Nov 2007 01:19 Latest reply Big Joe  5 Nov 2007 23:07  »»
Powerpoint topic on ASA ! Powerpoint topic on ASA ! 2.8K  1
Author mattleo911  13 Oct 2007 05:51 Latest reply Big Joe  2 Nov 2007 04:50  »»
preparing for transportation representative exam preparing for transportation representative exam 3.1K  2
Author susan nash  25 Sep 2007 17:19 Latest reply frankchiluba  1 Nov 2007 03:33  »»
Help on Customer Service Manager job function Help on Customer Service Manager job function 3.3K  5
Author krishna_nse  9 Oct 2007 09:09 Latest reply pjnied  24 Oct 2007 06:27  »»
Performance Evaluations for customer service reps Performance Evaluations for customer service reps 2.9K  2
Author jsmith52001  1 Sep 2007 15:02 Latest reply ayaree  22 Oct 2007 18:14  »»
When to send "rate our service" survey and what kind of content? When to send "rate our service" survey and what kind of content? 3.6K  5
Author raquino  2 Oct 2007 16:31 Latest reply askellaway  22 Oct 2007 08:57  »»
Customer Service speaker Customer Service speaker 3.4K  6
Author dafnem  18 Sep 2007 12:44 Latest reply randyh2001  15 Oct 2007 06:34  »»
CRM or CSM Database CRM or CSM Database 2.4K  1
Author dwilson  8 Sep 2007 16:56 Latest reply Franknsr  10 Oct 2007 19:37  »»
Customer Loyalty Customer Loyalty 3.7K  4
Author sammieg  6 Jul 2007 00:22 Latest reply Franknsr  10 Oct 2007 19:19  »»

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