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investor services group...service level standards investor services group...service level standards 3.1K  2
Author jcbanks  7 Sep 2007 11:33 Latest reply julianm  4 Oct 2007 04:01  »»
Key Performance Areas/Indicators? Key Performance Areas/Indicators? 3.3K  4
Author llefleur  13 Sep 2007 02:59 Latest reply 12mst  2 Oct 2007 06:28  »»
Training CSRs on the art of communicating with Customers (email, Phone, diff situations) Training CSRs on the art of communicating with Customers (email, Phone, diff situations) 3.1K  3
Author phmara  18 Jul 2007 10:27 Latest reply grims  25 Sep 2007 16:05  »»
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Author grims  25 Sep 2007 15:19 —    
Customer service training program content.... Customer service training program content.... 2.2K  1
Author redrover  17 Sep 2007 23:57 Latest reply Right Hat  25 Sep 2007 04:20  »»
"In A Meeting" "In A Meeting" 3.9K  9
Author aroethler  29 Aug 2007 15:06 Latest reply Right Hat  25 Sep 2007 04:12  »»
Replying to a customer complaint letter.. Replying to a customer complaint letter.. 2.3K  1
Author Mondie  24 Sep 2007 02:01 Latest reply Right Hat  24 Sep 2007 11:29  »»
Non-Native Speakers and Accents Non-Native Speakers and Accents 2.9K  3
Author ayaree  8 Sep 2007 00:09 Latest reply patilint  18 Sep 2007 12:50  »»
Care to give my employee scheduler a spin? Care to give my employee scheduler a spin? 2K  0
Author Sporkman  11 Sep 2007 18:39 —    
I need Advice from Call Center Management and or Supervisors I need Advice from Call Center Management and or Supervisors 4K  8
Author penocea1  30 Jul 2007 16:58 Latest reply mcastuera  24 Aug 2007 09:28  »»
GROUP CUSTOMER SERVICE EMAIL - FOR ORDERS ?? GROUP CUSTOMER SERVICE EMAIL - FOR ORDERS ?? 3.2K  5
Author patilint  15 Aug 2007 06:47 Latest reply ayaree  20 Aug 2007 19:04  »»
Call Center versus Relationship Center Call Center versus Relationship Center 2.4K  2
Author cmolen  20 Aug 2007 13:01 Latest reply ayaree  20 Aug 2007 16:13  »»
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Author jhitar  16 Jul 2007 06:48 Latest reply Pankaj  14 Aug 2007 07:58  »»
Training for Service Managers Training for Service Managers 1.9K  0
Author ltunkara  13 Aug 2007 06:42 —    
I need a professional and personal opinion on call center greetings I need a professional and personal opinion on call center greetings  2 5.9K  16
Author penocea1  8 Apr 2007 05:34 Latest reply TheElf  7 Aug 2007 02:57  »»
Relationship Marketing -Please post your answers as you are a customer Relationship Marketing -Please post your answers as you are a customer 3.3K  5
Author harindra  30 Jul 2007 02:13 Latest reply ayaree  2 Aug 2007 17:49  »»
Challenges with live chat Challenges with live chat 3.2K  4
Author raquino  26 Jul 2007 16:10 Latest reply patilint  1 Aug 2007 09:45  »»
Do customers use all features of telecom equipments? Do customers use all features of telecom equipments? 2.1K  1
Author mks_krish  23 Jul 2007 09:32 Latest reply ayaree  26 Jul 2007 17:49  »»
Customer Service Manual Customer Service Manual 4K  6
Author rexdi  3 Jul 2007 19:47 Latest reply binumat  26 Jul 2007 08:21  »»
How do you forecast  "Customer satisfaction Index"? How do you forecast "Customer satisfaction Index"? 2.1K  1
Author mks_krish  24 Jul 2007 10:34 Latest reply ayaree  25 Jul 2007 20:07  »»
email notification - announcement of new manager (promotion)???? email notification - announcement of new manager (promotion)???? 2.5K  2
Author jcbanks  24 Jul 2007 13:02 Latest reply ayaree  25 Jul 2007 19:37  »»
CS Best Practices Implementation / Certification CS Best Practices Implementation / Certification 2K  0
Author phmara  18 Jul 2007 10:22 —    
Enterprise telecom Company - IP telephony - Customer Support Enterprise telecom Company - IP telephony - Customer Support 2.1K  0
Author mks_krish  16 Jul 2007 18:43 —    
icebreakers/team building icebreakers/team building 3.1K  2
Author jcbanks  9 Jul 2007 12:53 Latest reply ayaree  13 Jul 2007 23:13  »»
Comment on Leonard Bucholtz article Comment on Leonard Bucholtz article 1.9K  0
Author tpe25  8 Jul 2007 20:14 —    
WHERE DOES CUSTOMER SERVICE BELONG? WHERE DOES CUSTOMER SERVICE BELONG? 10.9K  5
Author patilint  9 May 2007 12:23 Latest reply gabbie  8 Jul 2007 01:12  »»
Good Customer Service - Stats Good Customer Service - Stats 4.1K  3
Author Lucy Sleigh  4 Jul 2007 03:32 Latest reply Lucy Sleigh  6 Jul 2007 07:32  »»
List of top customer service companies? List of top customer service companies? 4.5K  11
Author kirklott  28 Mar 2007 09:03 Latest reply InstantReply  5 Jul 2007 16:44  »»
Live chat system with MSN, AIM, YIM, ICQ support Live chat system with MSN, AIM, YIM, ICQ support 2.4K  1
Author Serge Markovich  24 May 2007 01:22 Latest reply AlanKain  5 Jul 2007 13:22  »»
Rank these CS books in order Rank these CS books in order 1.9K  0
Author livelovecare  5 Jul 2007 11:41 —    

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