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Roles, Responsibilities and Limits Roles, Responsibilities and Limits 5.5K  1
Author McCaverty  6 Feb 2011 14:19 Latest reply brenda richardson  16 Mar 2011 11:06  »»
Seeking Manager, Client Operations Seeking Manager, Client Operations 3.9K  0
Author AFA4500  15 Mar 2011 07:25 —    
CSM certification CSM certification 9.4K  2
Author dalila  12 Sep 2010 11:23 Latest reply raevans  17 Jan 2011 12:14  »»
Happy Holidays! Happy Holidays! 5.9K  0
Author Ian  31 Dec 2010 09:46 —    
material, slides  - customer service training material, slides - customer service training 7.6K  2
Author fcatto  1 Nov 2010 05:56 Latest reply VOC  6 Dec 2010 08:32  »»
Certification Certification 9.7K  2
Author michaelnelms  18 May 2010 17:09 Latest reply terrykelly  16 Nov 2010 11:12  »»
Alienating the 2% Alienating the 2% 15.5K  1
Author Alicia_Lansford  11 Nov 2010 10:51 Latest reply jhempker  11 Nov 2010 12:42  »»
Multi Lingual Quality Control Multi Lingual Quality Control 6.8K  2
Author andyking  15 Oct 2010 15:15 Latest reply Alicia_Lansford  11 Nov 2010 10:32  »»
customer services terminology customer services terminology 6.4K  1
Author terryboob2000  12 Oct 2010 15:48 Latest reply qalady  22 Oct 2010 05:10  »»
Agent attrition Agent attrition 9.3K  3
Author andyking  16 Feb 2010 03:50 Latest reply andyking  15 Oct 2010 15:37  »»
startegy to get back gallons  from our custemors. startegy to get back gallons from our custemors. 10.7K  0
Author yan_dj  19 Sep 2010 01:27 —    
NPS vs Other Measures NPS vs Other Measures 7K  0
Author rsanchez  16 Sep 2010 13:37 —    
Customers Service in The Public Sector Customers Service in The Public Sector 10K  3
Author Coshai  26 Apr 2010 11:24 Latest reply Coshai  8 Sep 2010 14:26  »»
Service Level agreements Service Level agreements 8.3K  0
Author deb1309  26 Aug 2010 07:11 —    
CSM software.... CSM software.... 12.6K  4
Author scottincr  6 Dec 2009 06:06 Latest reply dclemenzi  25 Aug 2010 14:36  »»
Answering and Closing the call Answering and Closing the call 5.6K  0
Author claryjill  25 Aug 2010 10:30 —    
Training product for CSR Training product for CSR 8.2K  0
Author Tracith  4 Aug 2010 11:50 —    
NTR Global Ultimate Software for IT Support NTR Global Ultimate Software for IT Support 6.1K  0
Author allanc  20 Jul 2010 09:16 —    
TigerPaw Plus and Project Management TigerPaw Plus and Project Management 4.8K  0
Author Samm  15 Jul 2010 11:09 —    
Setting up Service Quality Department in Banks Setting up Service Quality Department in Banks 8.4K  6
Author csm007  19 Jan 2010 03:44 Latest reply aidan  13 Jul 2010 04:56  »»
Do you work in customer service? Do you work in customer service? 5.9K  0
Author hannahf  15 Jun 2010 23:14 —    
Small Call Center - Question Small Call Center - Question 14.4K  4
Author esalettel  24 Dec 2009 07:38 Latest reply sgorick  11 Jun 2010 06:50  »»
Most Valuable Hours of Operation Most Valuable Hours of Operation 6.4K  2
Author nikkidrake  17 May 2010 10:37 Latest reply nikkidrake  7 Jun 2010 12:30  »»
NVQ Information NVQ Information 4.4K  0
Author lisawheeler  3 Jun 2010 00:35 —    
Predictive Dialers IVR ACD Predictive Dialers IVR ACD 4.9K  0
Author Feebie  12 May 2010 23:50 —    
The Customer is Bothering Me Book - CBC Radio interview The Customer is Bothering Me Book - CBC Radio interview 4.1K  0
Author shellerose  30 Apr 2010 07:21 —    
Is it possible that quality is not a concern for any account? Is it possible that quality is not a concern for any account? 4.2K  0
Author johnny458  29 Apr 2010 15:27 —    
Just been appointed Customer Services Manager - any tips??? Just been appointed Customer Services Manager - any tips???  2 20.7K  19
Author lazzareo  30 May 2008 05:00 Latest reply kirklott  15 Apr 2010 18:04  »»
Customer Service Training Videos - 11 Tips You Need to Know Customer Service Training Videos - 11 Tips You Need to Know 4.1K  0
Author kirklott  9 Apr 2010 18:04 —    
CRM Data Governance Policy CRM Data Governance Policy 3.6K  0
Author LPollard  6 Apr 2010 10:41 —    

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