Hello one and all,
I am a CSM that is taking over a large chunk of sales support business to add to the consumer CS team workload I already look after. We recently launched a wholesale online ordering facility and wanted to maybe use this as a lever to confirm the need for more staff numbers/money.
I remember a long time ago reports of companies that had confirmed the cost of handling an electronic order vs the cost of handling an order via humans (something like 10 cents vs $3).
Can anyone recall such a fact? I would love it to be true (and not marketing flannel) as this 'cost saving' can be pushed back into the team for resource strengthening, incentives, etc)
Many thanks,
OTT |