hi everyone,
I just got a new job as a customer service Manager and i found that i have two old hands( being working there for a while) who has been handling customer service duties for a while as surbodinates. How do i handle them as their disposition is quite unfriendly.

Thank u
thresa

Hello,

Although I'm older now, when I first got into a management position I was only 27 years old. Almost everyone that worked in my team was older than I was. I found that I had to focus on proving my worth. I won them over by proving that I had the leadership and experience do do the job effectively and I earned their respect.

Give it some time, work with them and hopefully they will come around.

Best Regards,
Waheed Subhani
www.surveywerks.com

Hey, I think its important and beneficial to involve everyone in the decision making process, to build consensus about how a particular situation or the regular routine work for that matter should be handled. Older colleagues are a great source of learning because of their unique experience gained over a number of years, which can be utilized in a positive way if one decides to make an effort to get to know them better as people. When you do that, you begin to relate to their approach of work and bridge the generation gap which makes them feel and percieve you as a part of their clan. People usually find comfort in familiarity. Be firm but humble. Let them know there is nothing more important to you than a strong team.

Regards, Ahsan

I agree. Nothing builds trust like showing that you care about a person both personally and professionally. At 28, I'm the youngest manager in the company. I was lucky to have started with a good team. But I still had to earn the trust and respect of the entire company. I know it sounds goofy, but do what you say you will do, mean excactly what you say, and beleive in yourself and your team and people will start to trust you and follow you. Once you have done that you can steer people in any direction you want.

Bryan

Hi every one .ihave anew job as customers service supervisor in areal state company .ineed info about the job to help me to put my action plan .so can u help me for this .and ineed to now all the customrs service tools

Hisham

Hi All

I just been offered two jobs customer service manager and the other one is sales rep (export ) i want to know what is the future of customer service in terms of growth

[b]thresa75[I
if their disposition if unfriendly to you, their boss, what is it like to customers?
Maybe another department would fit the bill?

As a manager, I am not part of the workers' clan, and what I know about their personal lives does not matter a whit. "Consensus" is a nice concept, and usually a waste of time. Gaining consensus among two people is quite often more challenge than we can take (look at the divorce rate).

As a worker, I've had many managers who were great, and many more who didn't have a clue. I NEVER wanted the clueless to have a clue about my personal affairs.

So I take the road that forgoes the nicey-nicey, let's play footsie together stuff.

I'm here to do a job, as are they. I expect them to perform at their highest level. When they do not, then it's time for a chat. Find out what's going on. Try to address the situation and formulate a reparations plan.

Good luck,
Karen