Hi, I am currently performing some research into what makes business users switch mobile phone operator. I am specifically interested in the impact that poor customer service (from both retailers and contact centres) has on loyalty. I have created a quick online survey which can be found here:

http://www.surveymonkey.com/s.aspx?sm=Yr54Ft3vCzj6X5K1xnaCJA_3d_3d

I would appreciate the views of the customer service community, and will be happy to share my findings with anybody who contributes opinion. Please email me for the results of the survey, which will be running until early November.

Many thanks

Doug Overton
VP Consulting and Analysis, WDSGlobal
doug.overton@wdsglobal.com