Hi Every one,
Joseph is my name - freinds call me big joe and am glad to have found this site. I believe here, we gonna change the face of customer service professionals. i have been working in the telecom industry for 5 years and specialising in the customer service departments while serving my time in both call center to service centers. I have recently joined a start up telecom company, heading the quality assurance and training division still under the customer service department. I surely have so many plans for the department but would like a step to step advise on how to spear head this division

much appreciated

Hi Joe,

In order to help you, need few more details. What sort of a industry you are in and a description of the business. why you want to do this change, what are you expecting once it's been introduce?

Harindra

Hi Harindra,
thanks for your response, we are currently setting up in the telecom industry to provide Mobile telephony and data services.And this company (Hits-Telecom)has given me a better offer with an attractive remuneration package and considering the fact that i intend to grow as well. Due to my past experience in call center and retail business operations(which were entirely related to the customer service department i believe they have seen me fit to pass on/ spear head the Quality assurance and training department .
QA&T section is responsible for Quality Assurance across all key customer touch- points, through close frequent Quality monitoring techniques, like mystery shopping and calling In addition to this; QAT team will also manage and co-ordinate all training plans and programs.

Such are the details i hope youd like to see and looking fwd to seeing from you
thanks