When is the most appropriate time to send a "rate our service" request? My thought is you send it with the email notification when a ticket has been resolved. Another option is to send it in a separate email a few hours later or the next day.

Also we would like to keep this survey short. One question-Was the service satisfactory and a comment box. Is this enough or do you typically ask for additional info?

Does anyone have any experience with this and have any suggestions?

raquino

I think the best time would be when the ticket is resolved, any later and the customer will probably not want to be bothered or not reply,

One question we ask in our surveys is "would you recommend us to a friend?"

G.

What types of survey's are you using, I am trying to implement a survey system but have not found the right fitting one?

Hello,

We are using Net Promotor Score - it only uses the one question given above! It really is the only one you need

Check out www.netpromoter.com

OTT

We have used surveymonkey.com

You could also try vovici.com