Joining to get insights on how to improve customer experience and customer service

Yes customer service has been my job for about 10 years and we are all ways looking for new way to deal with customer services.

Yes, customer service is another term for great dealing with others, being hospitable, accommodating and empathetic.

What do you think of getting high-quality customer experience with the help of a contact center? I think that more operators is good for receiving and processing call from my company's clients. Is it ok for improving customer loyalty?

I work with customer support managers and directors on a daily basis at Answerbase. I have found that the more transparent you can be with your customers the better. It's also important to find multiple ways to meet your customer information needs. Having a ticketing system isn't enough any more, and a ticketing system shouldn't be the only means of customer support. Having a space online for customers to ask questions, receive quality answers, and browse relevant content and articles is great way to continually meet your customers information demands and needs. You can start with a controlled "community" and then, when it makes sense to do so, up it up to select customers, product evangelists, and other SME's to contribute as well. Not only does this add transparency, but will heavily reduce incoming inquiries so you can save time and resources.

Customer Experience is related to customer engagement, and the time they spent with the brand. It includes all the interactions they had during the journey. To make a customer happy, resolve all their queries on the first call itself. If an issue cannot be resolved on the first call, arrange for a call back but don't make the customer call back again. Create a forum where they can ask questions and get answers instantly. Give them an option to connect with customer support through social media channels as well. Guide customers to "User Guide" or "Knowledge Base" and take them through step-by-step process to answer the problem. Create surveys and ask for feedback to improve further.

You may try and take a look at customer service outsourcing. It might not be your first choice and probably a hard decision to do, but it can be very useful with minimum effort from your side. It helps access customer specialists who understand service trends and can increase customer retention.

Customer experience focuses on the relationship between a business and its customers. It includes every form of interaction or communication with the customer, whether direct or indirect, even if it doesn't result in a purchase. There are many you can follow to make your customer experience better.