I'm a regional customer service manager of a global chemical group, and I locate in China.

I was searching customer service hiring test cases when found this interesting site, and I feel so exciting to have the chance to exchange with you all in the future for our problems and experiences.

Happy new year and all best wishes to you!

valen_wangl1
nice to meet you here! I am also in china and describled as regional customer support manager for asia pacific region!

the hiring test, I think, should be depended on the JD of the position! however I believe that the his/her personality and basic skills are so important as well. I would prefer the service related cases ever occured actually in your company as a real case study with him to learn how he/she will respond to these kinds of cases! this way you can find what he think of the services, how he respond and why; also you may find what methodologies he would apply (like PDCA; FMEA; 8D etc);

hope it is of more or less value to you!

Hi am an advocate at allahabad India. Feeling happy to join this site.

I'm a customer service manager of ICICI Bank,India.

I was searching some more information on customer service when found this interesting site, and I feel so happy to have the chance to exchange my views with you all in the future for our problems and experiences.