In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.
The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. Along with being a chance for people to source new business solutions, It will be notable as a networking opportunity for thousands of professionals.
On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.
The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. With representatives from catch-all customer support centers to sales and marketing experts, there will be plenty of opportunities for visitors to find tools that can be used in their businesses.
Secure your ticket and step inside to kickstart your day with access to over 200 top-tier suppliers, engaging hands-on masterclasses, and a stellar speaking agenda featuring world-class experts! Seize the opportunity to network with a diverse array of over 3,000 industry leaders, including CEOs, Call Center Directors, Chief Contact Center Officers, Heads of User Experience, VPs of Customer Experience, Director Omnichannel Operations, and more.
One of the other main dimensions of the event is its lineup of speakers, coming from a range of multinational companies. Topics covered will include subjects such as Telehealth Support, Data-Driven Decision Making, and Connected Commerce, among many other aspects of the digital customer experience.
As digital channels increasingly influence daily personal interactions, there is a growing anticipation for companies to integrate digital technology across all business operations. Rising interest in omnichannel solutions, cloud-based contact centers, Artificial intelligence, and big data, are key trends dominating the industry at the moment, so keeping this objective in focus, we aim to accurately represent the industry and bring crucial discussions to the forefront
The Call & Contact Center Expo Industry Awards will also be a feature this year, acknowledging outstanding innovation in customer experience and customer support. Finalists will proudly showcase their awards at their respective booths! The awards categories include Innovation of the Year and Engagement Solutions of the Year. The distinguished winners will be announced by our panel of expert judges during the exclusive afterparty on April 25th.
This year the Call & Contact Center Expo is sponsored by Smile.CX.
Smile CX is the new revolutionary technology that finds the right balance between technology and humans to achieve the best customer experience ever. Smile CX belongs to Covisian Group, a tech company with more than 23,000 employees worldwide, with an expertise of more than 27 years in CX.
If you are a vendor and want to inquire about exhibiting and any sponsorship opportunities to participate in this year’s edition, please contact jamesberryman@fortem-international.com.
This is a golden opportunity to build relationships, connect with new business contacts, and learn from some of the leading experts in the customer engagement and solutions field.
After the success of last year’s incarnation, The Call and Contact Center Expo for 2024 is set to be a highlight for many in the Las Vegas business community and beyond! For more information, visit the event’s official website or book tickets here.
