Before setting out on a customer service improvement program it is very important to know what your customers think of you. One of the easiest ways to measure customer perception or Voice of the Customer (VoC) is by conducting a customer satisfaction survey. This can be done in-house or outsourced to a customer research company.
Percepta
Innovative customer relationship services that deliver increased customer satisfaction, improved customer loyalty and real financial benefits.
SurveyLab Ltd
Low cost online survey solutions for customer and employee retention and loyalty.
