Working in customer service is not an easy task. You need to have strong qualities such as being able to keep your temper at all times, expressing yourself in a clear and concise manner and finding solutions easily. If you possess these qualities, your worth may be high for companies that require to add someone to their customer service. But first, you have to know how to make them understand that you are the right candidate for the job. Here is where Altresume can help you.
Altresume Helps Deliver a Professional-Looking CV
The first thing that a company looks for when hiring any employee is professionalism. It means that once hired, the person will be conducting himself in an ethical and respectful manner towards the firm and the other employees. It also implies that the candidate is knowledgeable and competent in his field, which in this case is customer service. How can you show all this to a person who doesn’t know you? Through a CV that respects the rules in terms of information that can be found inside and the way that it is presented. By creating a CV through the Altresume platform online, anyone can make a CV to get a job in customer service in a professional way. It is a tool that can make a CV stand out during the selection phase, so that the candidate can be chosen for an interview later on.
Altresume.com Also Offers an AI Tool to Create Striking Cover Letters
No matter which job you apply for, the cover letter will always be one of the few reasons why an employer will consider you for the position available inside his company. But it can be said that it is even more decisive in the case of someone who wants to work in customer service. After all, if the person is not able to convey a message clearly and convince his reader, chances are that he won’t be able to do so with customers either. Therefore, a special attention needs to be placed on the cover letter for candidates that apply for such types of jobs.
Today, Artificial Intelligence (AI) is helping people create texts that are more powerful and striking. This is why Altresume has decided to offer the help of an AI on their platform, to enable their users to create the strongest cover letters possible, that considers the field that they work in and the experience that they possess. This is a definite plus over other candidates who don’t have access to such a tool when they write their own CV cover letters.
A Specialist in Customer Service CV Should Focus on Specific Skills
Customer service specialists should focus on specific skills in their CV, namely the ones that are necessary for delivering excellent customer service, which starts with communication. How someone communicates information is key for holding a job in customer service. It is easy for someone going through a CV to understand if a person has the right capacity to do so or not. By reading the information on the CV, the HR manager will be able to tell simply by judging how the information being provided is easy to understand and makes for an interesting read (cover letter). When a job hunter uses a service like Altresume, it can make sure that all the information is in the right place, simplifying the reader’s assessment of the qualification and experience, which means that the CV will pass that test more efficiently.
Problem-solving is the second most important skill that a customer service employee should possess. He must be able to think rapidly and to come up with creative solutions to any customer problem. To do so, he must have the ability to identify and resolve complex issues, work independently and find appropriate solutions quickly. Although this skill is easier to show during an interview, the person in charge of the hiring process must be able to know that the candidate understands the importance of this skill, and the best way to do so is to introduce the subject inside the cover letter. Not mentioning it could be costly to anyone offering his services for a customer service position.
Awards and Recognitions Should Be Identified Clearly
In customer service, it isn’t rare that internal competition is desired and rewarded by the company. Therefore, some of the candidates will be able to show their full skills by indicating the awards or other recognition that they have received in previous jobs. This is the simplest way for a future employer to know the quality of an individual in his professional life. Such awards and accolades often guarantee to move on to the second phase of the process, which is the interview. Inside some of Altresume pre-designed CV templates, you will find a location where to mention this recognition of your talents, so that it stands out immediately to anyone who gets to read your CV.
Training and Certifications Matter in Customer Service
Customer service training focuses on basic skills such as effective communication, active listening, problem-solving and conflict resolution. Anyone who has worked in this industry sector for a while will have gained some experience through training and certifications, as they are often required for employees inside companies. If someone has already gone through customer service management training, he should have gained knowledge on team building, supervision and performance management. This will be noticed positively by HR managers. The same is true about customer experience (CX) certifications which focus specifically on improving the overall customer experience. Therefore, any training and certification need to be highlighted inside the CV.
In the end, it is important to emphasize your passion for customer service and your ability to create positive experiences for customers. This is really what companies are looking for from their customer service employees: to make sure that their love for the work they hold can be seen and felt by their customers, which in turn will help keep them satisfied.
