Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for CCaaS (Contact Center as a Service) due to its strong Completeness of Vision and Ability to Execute.
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, offers a range of solutions aimed at enhancing customer experiences through AI-driven interactions that lead to improved business outcomes.
The platform’s cloud-native design facilitates highly personalized customer experiences and empowers employees, resulting in more seamless and personalized customer interactions.
“Continuing to stay focused on helping solve the CX challenges our customers face has long been Five9’s guiding principle,” said Mike Burkland, CEO and Chairman of Five9. “Five9’s AI not only improves customer interactions, but it also elevates them to a new level. Our AI-driven experiences are hyper-personalized, using contextual data to make every engagement meaningful. We believe that being named a Leader once again validates our approach and reinforces our commitment to innovating industry-defining solutions. We’re committed to continuing to develop impactful technology that gives our customers the edge to elevate CX and drive better business outcomes.”
Gartner’s Magic Quadrant reports provide a comprehensive overview of market positions, with providers categorized into Leaders, Challengers, Visionaries, and Niche Players based on their performance and differentiation. The research aims to assist businesses in aligning their unique needs with market analysis to make informed decisions.
For more information, readers can access the complimentary Magic Quadrant report.
