james-matthews

by Ian Miller

Latest Articles

How to Use Customer Interaction Management Software to Increase Retention
How Can Realistic AI Voices Transform Communication?
Black Friday Is Fast Approaching – How Prepared Are You?
Grands Moulins De Paris Deploys Genesys Cloud Solution with Sabio Group
Eye Strain and Your Team: Tips for Customer Service Managers

Customer Service News

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix
BigChange Supports Business Growth at ECO Providers
Talented Trio Win Awards at Customer Service Centre
CommBox Secures $15M Investment, Prioritizing AI in Customer Experience
Celebrating Excellence in Customer Service at the Colorado Springs Gala

Knowledge Base

How to Avoid Scams in Aussie Online Casinos
Repricer Tool for Walmart: How to Stay Competitive
Free Casino Promo Codes: Your Key to Extra Wins and Free Play
How and Why to Diversify Your Enterprise’s Payment Methods
Ethereum Predictions for the Remainder of 2024 and Beyond

Manager’s Toolbox

What Is Buridan’s Ass and How Does It Impact Customer Service Management?
What Are the 10 Principles of Urwick?
What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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