Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth.
A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office. Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps.
Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement. The configurability of BigChange was an important factor in selecting and developing it and achieving the best outputs and controls.
“We have grown carefully over the last few years consolidating our quality in training and standardisation of field operations. Now with 100 staff, one of the most difficult aspects of this sector is that engineers brought in from other companies have their own ideas on how to do things. We like to train from within, and have BigChange govern our procedures and monitor our success rates, from planned works to reactive responses,” commented Alistair McGregor, Senior Manager at Green Spark.
Green Spark offers a range of services including drain verification and drainage plans, maintenance and servicing of interceptors, pollution prevention planning and spill response training. More recently it has incorporated a subsidiary company, Green Spark Utilities, that also uses BigChange, which serves the Water Industry around wet well and sewer investigation and cleaning works, together with heavy industrial works.
Using the BigChange job management system, which incorporates a tools mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information. Management has complete visibility of engineers’ location and activity and MI information from BigChange benefits from bespoke configuration to be measured and displayed.
The BigChange live linked app and back-office system together with integrated CRM, are also improving the flow of real-time information between Green Spark and its customers. More process driven information captured in the field improves quality control, and speeds up accurate customer reporting.
“BigChange has had a key impact on all aspects of our business. With tailored workflows and processes, we are better positioned to build on core strengths,” McGregor continued. “We continue to attract some of the biggest multi-site brand names based on our skills and professional competency and they trust us to develop an understanding of their pollution pathways and our ability to provide objective advice and pragmatic solutions. Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.”
About BigChange
Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.
In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence into one simple to use and easy to integrate system, BigChange liberates customers from inefficient paper-based processes and the complexity of multiple different technology systems that hold their businesses back.
For more information, please visit www.bigchange.com.
