Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the “Airport Service Quality” (ASQ) category from Airports Council International (ACI).
A Commitment to Excellence
The ASQ program, recognized as the world’s leading airport passenger satisfaction initiative, evaluates more than 400 airports in 110 countries. GDL shined brightly in the category for airports serving 15 to 25 million passengers per year in Latin America and the Caribbean. By achieving a 20% overall satisfaction score, based on data from ASQ’s Departures and Arrivals Surveys, the airport stood out as a hub for seamless and enjoyable travel experiences.
Behind the Recognition
What makes GDL a standout airport in the region? According to Martín Zazueta, General Manager of GDL, the airport’s continuous innovations and renovations started in 2020 are key contributors. Aside from updating infrastructure to meet FIFA’s stringent guidelines, investments in traveler-focused services and maintenance have ensured that Guadalajara International stays ahead of the curve.
Key Features That Elevate GDL
The prioritization of passenger satisfaction is evident in several notable aspects of Guadalajara International Airport, including:
- A Segment-Leading Passenger Flow: Early 2024 saw GDL report a passenger flow of 2.9 million, making it one of Mexico’s busiest and most connected air terminals.
- Enhanced Capacities and Comforts: Recent renovations have improved logistics, comfort, and overall airport aesthetics, further improving operational efficiency.
- Future-Forward Investments: A billion-dollar investment from Grupo Aeroportuario del Pacífico (GAP) aims to add new terminals and flight capacities, with a staggering 22 billion pesos ($1.1 billion USD) earmarked for GDL alone.
Setting the Stage for FIFA 2026
Looking ahead, GDL is poised to play a pivotal role during FIFA 2026, with billions of pesos in investments ensuring state-of-the-art facilities for millions of visitors from around the globe. With its “look and feel” already impressing FIFA representatives, GDL is on track to deliver not only an efficient traveler experience but one that leaves a lasting impression.
Leading the Way for Latin American Airports
Through its thoughtful improvements and forward-looking strategies, Guadalajara International Airport exemplifies the power of combining innovative infrastructure with customer-centric services. This recognition serves as a reminder that GDL is not just a gateway to the city but a point of pride for the region.
Passengers flying through Guadalajara can rest assured that their journeys will be smooth, efficient, and enjoyable, thanks to an airport focused on excellence at every stage. With plans for continued improvements on the horizon, GDL is well-positioned to set new standards for airports both regionally and globally.
A Global Standard for Service
Guadalajara International Airport’s recent accolade is more than just an individual award; it is a testament to the dedication and vision of all involved in its operations. With its sights set firmly on the future, GDL is not only solidifying its position as a key player in Latin American air travel but also raising the bar for airport customer service worldwide.
