Client satisfaction is a key goal for almost any company. After all, it tends to generate higher profit rates. It’s also heavily linked with happy employees. A recent study conducted through the web platform engaging.works testifies this.
It highlights that motivation and effort levels tend to be greater among workers that feel supported by their employer. And this usually leads to a better customer experience.
So, it’s important to ensure that employees feel content and comfortable.
To find out how to achieve this, follow our three top tips.
- Provide Financial Security
Most of us seek stability – especially when it comes to money. An unexpected event may require someone to temporarily leave work in order to fully deal with the issue. This could happen to anyone, including one of your employees.
If it does, they might not have the means to stay financially afloat during their absence – and this could continue once they’ve returned to work.
Few of us feel motivated to work when we face serious issues at home – particularly money problems. But you can support staff during this kind of difficulty through providing employee loans.
This option allows employees to clear debt at an affordable interest rate. It offers a simple – and fair – way to help team members stay financially secure.
And of course, the more supported they feel, the better their customer service is likely to be.
- Offer Emotional Support
Very often, people associate workplaces with formality. True, staff must always act respectably at work – but this doesn’t mean that they have to conceal their feelings.
Organisations like the Mental Health Foundation underline the value of emotional support within professional environments. Companies that provide help for employees mental health issues are likely to save £8 billion per year, according to the body.
Emotional support doesn’t just reap financial benefits, though. It can also boost confidence amongst employees.
As a result, they may feel more comfortable about facing clients.
This could enhance their customer engagement skills, which may in turn raise client contentment rates.
- Create a ‘Suggestion Space’
A content staff member knows that their colleagues will listen to, advise, and help them whenever they need it. And this extends to self-expression.
To guarantee maximum comfort within your workplace, introduce a ‘suggestion space’. This can either be an office area or an allotted period of time where employees can voice their concerns freely.
If you apply a ‘non-judgement’ rule to this practice, it may further encourage staff to speak up. Alternatively, you could create a ‘suggestion box’, into which staff can place their written-out worries.
The benefits to either option are twofold –your staff will feel more empowered to speak their mind, and you’ll be able to adapt the business to better suit their needs.
Of course, happier staff may very well lead to an increase in keen clients. This in turn could generate higher sales and investment rates.
‘Happy employees make for happy customers’. It’s a common saying – and one that’s usually accurate. Now that you know how, you can guarantee that this applies completely to your company, your team, and your clients.
