Kapture CX has introduced Self Serve 2.0, an advanced AI-driven customer self-service solution designed to transform the customer service landscape.
Self Serve 2.0 aims to alleviate the workload on human agents by enabling customers to independently resolve their issues, thereby boosting productivity and lowering support costs.
This cutting-edge solution is crafted to be more intelligent, conversational, and empathetic, significantly enhancing customer satisfaction and fostering higher retention rates. The platform is powered by vertical LLMs, specialized AI models tailored to provide precise responses for different customer segments.
Capable of managing 20 million conversations weekly, Self Serve 2.0 ensures seamless operations even during peak periods. It offers smooth integration across multiple channels, delivering a consistent customer experience. By leveraging anticipatory AI and sophisticated conversational chatbots, voicebots, and Kapture bots, the solution provides efficient resolutions and a human-like interaction experience.
Kapture CX’s commitment to delivering faster, more efficient, and personalized customer service through Self Serve 2.0 underscores the company’s innovative prowess and technological expertise. As an enterprise-grade AI-powered omnichannel customer experience management platform, Kapture CX aims to elevate good customer experiences to exceptional ones across various industries.
Currently, Kapture serves over 1,000 businesses in 16 countries, with a strong presence in key industry sectors such as Retail, BFSI, Travel, Energy, and Consumer Durables.
