Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to enhance internal processes and increase efficiencies.
Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time across multiple communication channels. Jovee is uniquely tailored to the telecom industry, providing telecom and customer service platform organizations with a single solution to enhance operational efficiency and customer satisfaction. Organizations such as ESMT are adopting Jovee for their customer programs.
“Jovee is not just another chatbot—it’s a fully integrated AI solution built to tackle the telecom and customer service industry’s biggest challenges head-on,” said Jovee LLC Founder and CEO Titus Jumper. “The uniqueness of Jovee lies in its flexibility and intelligence. Powered by generative AI, Jovee continuously learns from each interaction, adapting to customer needs in real time. This means it can handle everything from basic queries to complex sales discussions, freeing up human agents to focus on high-value tasks.
“For telecom companies with massive customer bases, this means faster response times, reduced operational costs, and a more scalable approach to customer engagement,” Jumper continued. “And for consumers, it means the era of being on hold is coming to an end.”
Jovee is on the bleeding edge of natural language processing and generative AI – with little or no latency in speech, and the ability to conduct calls in both English and Spanish, with more language capabilities being added in the coming year. Jovee is designed to enable human agents to oversee more than 1,000 calls while the virtual assistant can take on 85% of the customer interaction. If a call requires a human, Jovee has a “human in the loop” feature to ensure all customers are given the care and attention required.
Jovee Helps Colombian Citizens with Tax-Related Inquiries
Jovee is collaborating with ESMT in Colombia to assist citizens with their service and tax-related inquiries. As part of this initiative, Jovee will appear on the client’s website to handle tax and service-related questions.
Jovee’s role involves engaging with the public empathetically and naturally, delivering personalized and realistic responses that emulate authentic human interactions. Powered by generative AI and large language models (LLMs), Jovee provides real-time, human-like responses with a focus on empathy and realism. Colombian citizens will have the option to customize Jovee’s avatar, tailoring physical characteristics and voice options to suit their preferences.
Jovee’s omnichannel capabilities seamlessly manage sales and customer service interactions across multiple channels—web, chat, and voice—while delivering consistent, personalized experiences.
About Jovee
Jovee is the next-generation AI platform that combines cutting-edge AI with human-like empathy to enhance customer interactions, delivering exceptional experiences via phone calls, chat, text, and social media. Powered by advanced machine learning and natural language processing (NLP), Jovee™ provides real-time, personalized support across multiple communication channels including online chat, phone calls, text messaging, and social media.
Founded in 2023, Jovee™ was built from the ground up with millions of data points and years of experience in sales and customer support. Our team of industry experts, top engineers, and project planners came together to create an AI that understands and anticipates customers needs, creating a seamless and meaningful experience for everyone who interacts with it.
Powered by OmniConnect, Jovee™ offers comprehensive multilingual (English and Spanish) support for both inbound and outbound interactions, ensuring that every customer, no matter their background or language, feels heard and understood. Jovee™ is designed to make the customer’s experience more inclusive and accessible to everyone.
About ESMT
ESMT is a technology-driven organization specializing in the contact center industry that delivers high-quality professional services across multiple countries in Latin America and the United States. Today it is a Genesys Cloud Elite partner working with LATAM’s most important organizations.
