Microsoft is launching autonomous AI agents to handle tasks like client queries and sales leads to boost AI adoption in businesses.
Customers can create their own AI agents and access 10 pre-built bots for roles like supply chain management and customer service.
The agents are powered by generative AI technology from Microsoft’s partnership with OpenAI, moving beyond chatbots that need human prompts.
Microsoft sees AI agents as the future of business operations, transitioning from traditional routines to AI-driven work habits.
Salesforce CEO Marc Benioff criticized Microsoft’s AI efforts: “When you look at how Copilot has been delivered to customers, it is disappointing. It just doesn’t work”.
Other tech giants like Nvidia, Google, and Oracle are also working on AI agent projects.
Concerns about the potential risks of autonomous agents exist, but Microsoft say they ensure adherence to strict security, privacy, and responsible AI guidelines.
The agents will be available for public preview in December, with a full rollout planned by 2025.
