There are many perks to playing on an online casino, from the welcome bonuses and seemingly endless ongoing promotions to the massive game libraries and generous loyalty clubs. However, there is one thing common to virtually every industry that makes a casino site even better: good customer service.
Customer service is one of a business’s most commonly overlooked yet essential parts. Before you sign up with a specific casino, good customer service will put you at ease, and if you’re already a player, it will help you sort out whatever issues may arise during your experience.
Lousy customer service is often enough to make you close your player account and look elsewhere for greener pastures. This search can be daunting, which is why this article zeroes in on the online casinos known for offering exceptional customer support experiences.
LeoVegas
Launched in 2012, LeoVegas is a top-rated online casino that has grown from one strength to another. The site is safe to play on and holds gaming licenses from the UK Gaming Commission, the Government of Curacao, and even the Danish Gambling Authority.
Aside from having an impressive library of games featuring titles from the best developers in the industry, the site is well-loved by online players. It has a decent reputation and offers several convenient payment options. It also has some killer welcome bonuses and promotions that should tempt just about anyone into registering an account.
The real gem of this website, however, is the exemplary customer service, which explains its place on this list. The site offers four customer support methods: an online form, 24/7 live chat, telephone, and email.
Whichever option you choose, you can rest assured that it will put you in touch with a friendly, helpful, and knowledgeable support agent. The 24/7 chat is particularly helpful and is the most convenient way to get help in a bind. And even if you’re old school and send an email or fill out the online form, the support is just as effective and friendly.
Casumo
Owned and operated by Casumo Services Limited, this online casino first appeared on the scene in 2012. Holding gaming licenses issued by the Malta Gaming Authority and UK Gambling Commission, it has grown significantly into a well-known and reputable site.
Offering games from studios like NetEnt, IGT (International Gaming Technology), Play’N Go, and Novomatic, the site has more than enough to keep players entertained. There is also a live casino and spectacular welcome bonuses for new players. If you’re looking for an unbeatable online slot bonus or other rewards, Casumo has you covered.
And if you require support, Casumo is here to deliver. There is a solid FAQ section that should answer all your questions, but if that isn’t enough, two support options are also available.
The first is the email address available that lets you mail support. Like with any site, however, you could experience a wait of up to 12 or more hours before you hear back from them.
The more attractive option is the 24/7 live chat that puts you in contact with a helpful agent in approximately three minutes. Support from this channel regularly proves that good help is sometimes easy to find.
Slots.lv
Available to the public in 2013, Slots.lv is one of the most popular online casinos in the USA. The site is the proud owner of a gaming license from Curacao e-Gaming and is one of a variety of online casinos that are owned and operated by Lynton Limited.
The majority of the game library on offer comes from developer Rival Gaming. However, some also come from the likes of Genesis Gaming, RealTime Gaming, and even a few in-house exclusives. These complement the available banking methods (including crypto) and enticing promotions and bonuses for new players.
Customer support is also not lacking in any way either. There is an extensive FAQ section that should quickly help you help yourself. However, if you’re looking for extra help, there are three main ways to contact the site: email, online form, and live chat.
To access these help options, you’ll need to go to the help center and browse the FAQ for your topic. If you can’t find what you need, answer no to the question, “Did you find what you were looking for?” Doing this will open the online support form, give access to the support email, and let you use the live chat. However, live chat is always the best option for quick, real-time help.
Betway
Betway is one of the leading online casino and betting websites. It was launched in 2005 and is owned by the Betway Group. In addition to a license issued by the Malta Gambling Authority, the site also holds a gaming license from the UK Gambling Commission.
Games on offer include those by Microgaming, Evolution Gaming, NetEnt, Red Tiger, Pragmatic Play, and many other industry leaders. An extensive library of games works hand in hand with great deposit options, plenty of bonuses and promotions, and a fantastic rewards program titled the Betway Club.
Customer support is a massive part of the site, and getting in touch with a knowledgeable and helpful agent is relatively easy. A 24/7 live chat option can help you if you’re in a hurry and is the quickest way to get help.
If live chat isn’t for you, the site also has a support contact number (region-specific), a support email, and links to social media where players can reach out.
In addition, there is also a fantastic help center that explains how most of the most common things on the site work.
