Insights from three analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times..
Macro 4 has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to their customer journeys..
Air France KLM ESSC has continued its partnership with Thrive, which has involved the development of an employee engagement and communications app, ‘My Wem’..
Abbie Heslop at EBI.AI takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants..
Nicola Buckley, Executive Vice President at Park Place Technologies explores a few ways to build a better experience – and relationship with your customer..
The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..
This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..
BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation..
For many years post-sale customer service was designed to wait for a problem to arise, then react. Today’s companies have adopted a more proactive model. Here are six tips for shifting to proactive service..
Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..
Rachel Bradbury Head of CCB Client Relationship & Development at Paragon Customer Communications discusses the strategies driving effective customer experience (CX) and brand loyalty efforts..
Verint today announced that it has completed the spin-off of Cognyte Software, a milestone that marks the start of Verint’s journey as a pure-play customer engagement vendor..
A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) rapidly improved the customer experience provided to merchants in spite of the challenges created by the pandemic..
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions..
Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to do. It communicates the value and character of your brand..
Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians..
Shoppers are proving to be fickle when they don’t get what they want from mobile sites of brands which are not fit for purpose on their device or browser. here are ten tips for a Mobile-First Strategy..
Industry leaders from across the global payments and security space including Oracle and PayPal will feature at a virtual conference on 24th February 2021..
Bad customer support can ruin your company, even if your product or service is spectacular. Here are six challenges help desk agents struggle with and what you can do to make their job easier..