Free Webinar: Adapt Your Customer Service Department to Home Working and COVID-19
Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..
Puzzel Acquires U-WFM to Add Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..
Ecotricity Leads the Charge to Improved CX and Payment Security
Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..
Long-Term Success Starts With a Customer-First Work Culture
Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..
Free Webinar: How to Keep Your Service Teams Customer-Focused
Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..
EBI.AI Launches Free Coronabot
EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..
Why a Chatbot Alone Isn’t the Answer
Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized..
How to Boost Communication With Your Team During the Pandemic
Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams..
Can Employees’ Level of Customer Service Be Affected by Their Job Happiness?
Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..
Customer Support Guide to Effectively Helping Your Customers
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..
With a Focus on Customer Convenience, Wag! is the Model for Mobile-First Support
Wag! is a perfect example of how an on-demand company is adopting technology that focuses on customer convenience. Learn more in this in-depth case study..
Best Tips to Improve Customer Service
If you want to up your customer service game, you’re making a great decision. Here are eight tips to help you get started..
Avaya Enabling Hundreds of Thousands to Work Remotely in the Face of COVID-19 Challenges
Avaya is helping businesses, educational institutions, healthcare providers, governments and other organizations quickly adapt to a remote workforce..
Customer Service Skills That Will Make You a Better Project Manager
At first sight, it might not seem like project management has a lot to do with customer service. Read on to discover some surprising cross-over skills..
5 Ways to Apply AI and Win Back Business
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..
The Contact Center Questions Raised by Coronavirus
We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?
Call Centres Coming Home: How Technology Can Smooth the Move
Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..
In Choosing a CRM, Company Culture Reigns King
When deciding on a CRM application—or for just about any software application—many companies consider service to be synonymous with ease of use. .
6 Ways Employees Are Motivated by Work
Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..