The line between customer service and marketing is becoming blurred, as some companies are counting customer service in their marketing budget.
Many companies rush headlong into CRM without plan. Here are 10 tips to help you plan a successful CRM implementation.
Who are your customers? Do you know what they want? Do you know what they think about you and your products and services? If you don’t, you have some work to do.
Avoid being complacent with these useful tips by Kristina Evey.
Service levels in call centers are at an all time low. Dawn Pici offers some tips to boost your call center customer service.
Some ideas, strategies and tactics to help you deliver amazing customer service.
Take a fresh look at the service you provide by examining your organization from the customer’s perspective.
Your co-workers and boss are your customers, and you must treat them as such.
If you are striving to compete or even become the market leader, these customer service tips will help you make the necessary improvements.
In this multichannel world, it’s important to make sure your customers understand how important they are.
Richard McCrossan, Strategic Business Director at Genesys shares his list of New Year Resolutions.
Take a look at how the customer experience is affected by an organization’s core values.
Some lessons on how to create legendary and memorable customer service.
For organizations keen to prioritize their customer service technology activities, these should be the key areas of focus.
Retailers continue to shrink physically and grow virtually. It’s a trend that promises many more unhappy returns this Holiday Season, and beyond. Here are three rules to ensure customers experience happy holiday shopping.
To help customer service teams improve conversations, Chris Bijou has developed a list of 10 traits possessed by the best customer service representatives.
Read about some of the difficulties faced when providing excellent service—and how to overcome them.
What we do today has a long-term effect for both the customer and our company.
Here are some myths regarding customer service that may be stopping your customers from being loyal to you for life.
