From a viral video to a positive review, a customer’s motivation to share their experience with your product or service usually comes down to remarkability. By remarkable I mean something that is worth commenting on and sharing with others..

Perhaps you heard about the major cable and internet provider that made “headline” news last year when a customer recorded a call to the company’s customer service center. Read on to learn more about this customer service debacle..

Madeline recounts her experience in a local restaurant and offers three ways businesses can consistently deliver excellent customer service..

Having a trustworthy and supportive customer service team is essential to building key relationships with consumers and keeping them as loyal customers. Here are some handy do’s and don’ts..

Hitachi Capital Consumer Finance (HCCF) is leading the finance industry in using customer feedback to shape both its service and products..

In a world where your customer service operator is interacting with numerous customers, how many is too many? Read on to find out..

Inspiring business owners to make the customer experience a critical business strategy is at the heart of a new customer-focused advisory group – The Customer Edge..

Thousands of new jobs are expected in the south of the Dutch province of Limburg in the coming three years..

Fast growing digital transformation partner Agilisys will host a week of celebrations to raise awareness of customer service and the vital role it plays in successful business practice..

To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..

Meineke will present a fascinating session titled “Delivering High Performance, Personalized Brand Experiences to Customers,” at the 5th annual Engagement & Experience Expo..

Martin Ellingham discusses the impact of the Financial Conduct Authority’s (FCA) Complaints Handling Policy Statement PS15/19 on financial services businesses..

Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..

Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..

A recent experience prompted me to reflect on the ways companies could better manage the customer experience, lessons that every business can take on board from the start..

Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..

Anyone can be a leader when it comes to customer service. Give it a try – step up and set an example. It will be contagious, and others will follow your lead..

Customer contact center managers want to keep engagement costs down, which often means live agents spending as little time on the phone by deflecting as many customers as possible..