Contact Center Predictions 2021: Extreme Digital CX Agility
Aviad Abiri of NICE examines how service organizations will need to incorporate agility in their functioning to succeed in a constantly changing world..
Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies
Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company..
Declutter and Optimize Workspaces for Improved Efficiency and Customer Service
Did you know that office clutter has a direct impact on how we work? Find out how you can declutter and optimize a workplace for happier employees and customers..
Wave Goodbye to 2020: What’s in Store for 2021?
As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. .
Excellent Ratings Sees EDF Reappoint Kura to Provide Customer Services
A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot..
Free Webinar: Meeting Consumer Demands for Frictionless Support
Reuters Events are excited to announce their next customer service webinar featuring Wealthsimple, Visible, Metromile and Helpshift. Register for free now..
AI and Live Chat: A Winning Combination
Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help to achieve the right balance..
How to Stay Close to Customers While Working From Home
Cathal McGloin, CEO of ServisBOT explores how contact centres have adjusted to working from home and considers whether they will be permanently changed by the pandemic..
Localz Close £2M Funding Round to Support Business Post-COVID
Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..
Give Them the Tools to Do the Job
It’s long been acknowledged that motivated and engaged employees with the right tools are the key to business success. Andrew Tucker, Success Manager at Cirrus explains..
PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards
PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.
Belgian CX Specialist Premium Plus Opens Office in the UK
In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..
Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded
Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..
Turn Customers Into Fans With Help From a CX Rockstar
Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times..
Intercom’s New Research Reveals 5 Transformative Customer Support Trends
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..
Customer Service and Experience Summit 2020 – Free Pass
Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..
Sunbelt Rentals Transforms Business with BigChange Mobile Technology
Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..
Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
What Came First COVID-19 or Poor Customer Service?
As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)..