The key to success in today’s highly competitive marketplace is to adopt a customer oriented business strategy.
Ellen outlines the key actions Customer Service Managers must take to ensure success in their role.
Customer Service Week is celebrated every year in October. Start planning now to make it a week to remember!
Failing to meet your customer’s expectations means gaps exist in your processes. Here are some ways to fill these gaps.
Can brands really afford to nix their loyalty card programs? Dr. Gary Edwards provides his top 4 loyalty tips for retailers.
When you create experiences that customers truly enjoy and remember—they will reward you for it.
Some essential tips to help you deal with angry customers face-to-face.
To ensure customer service becomes a driving force in your organization, you also should develop a plan. Here are 8 steps to help you get started.
Bryan shares his experiences flying with two airlines and how they both missed golden opportunities to earn his loyalty.
By centering company culture on the idea that customers come first, brands like Disney provide unmatched customer experiences.
Rescuing the customer experience doesn’t demand a great deal of heavy-lifting; it just requires strategic integration.
One of the major goals of Apple Inc. is to nurture and increase customer loyalty. Learn how to apply the “Apple Loyalty Effect” by employing these effective strategies.
Psssst… “the Boss is Hearing Voices”. What shall we do? Learn more about Predictive Business Analytics in this article by Ron Ackerman.
The essential characteristics of service excellence unveiled.
Understanding customer behavior has to come before technology if you want to have successful outcomes.
In business, being nice is part of delivering customer service – it’s an essential part of any customer service strategy.
Even when things go well with your customers things can change if mistakes are made. Here’s how to avoid making them.
Errol shares his thoughts on new hires and the three words that should be avoided at all cost.
Statistics show that, on average, U.S. companies lose half of their customers every five years. Here are a few ways to keep your customers loyal.
